Microsoft TeamsvsWebex
Score Comparison
Signals Comparison
Microsoft Teams
- Extremely high RAM usage even when idle(9/10)
Webex
- Webex audio choppy, robotic, or cutting out(8/10)
- Webex camera not working or 'camera in use'(7/10)
Microsoft Teams
- Unbundling from M365 is a disguised price hike(8/10)
- Add-ons like Teams Premium and Copilot add significant costs(7/10)
- Free plan now limits group calls to 60 minutes(6/10)
Webex
- Why is Webex pricing hidden? Paid plans are 'contact sales' only(7/10)
Microsoft Teams
- Notifications are unreliable and chaotic(8/10)
- File search and navigation is frustrating(7/10)
- Interface is unintuitive and overcomplicated(6/10)
- Forced migration from Skype caused friction(5/10)
Webex
- Cluttered and unintuitive interface(7/10)
- Webex screen share not working or showing a black screen(6/10)
- Difficult to search and find past messages(5/10)
- Cancellation is difficult and confusing(7/10)
Microsoft Teams
- Mac and non-Windows platforms are second-class citizens(8/10)
Webex
No signals
Microsoft Teams
- Sync issues between Teams, Outlook, and OneDrive(7/10)
Webex
- Updates break functionality and remove features(8/10)
- High CPU usage causes system lag and crashes(7/10)
- Webex down: sign-in and meeting join failures (June 2026 outage)(8/10)
- Webex keeps disconnecting and reconnecting(7/10)
Microsoft Teams
No signals
Webex
- Unhelpful and unresponsive customer support(8/10)
Microsoft Teams
No signals
Webex
- Webex download required for some features(5/10)
Microsoft Teams
No signals
Webex
- Mobile app lacks feature parity with desktop(6/10)
Pricing Comparison
Microsoft Teams
Users: Unlimited users
Storage: 5GB per user
Limits: 60-minute group call limit, No phone system, No admin tools, 5GB storage cap
Users: Up to 300 users
Storage: 10GB per user
Limits: No Office apps, No business email, No SharePoint
Users: Up to 300 users
Storage: 1TB per user
Limits: No desktop Office apps, No advanced security, Copilot $30/user extra
Users: Up to 300 users
Storage: 1TB per user
Limits: 300 webinar limit, No advanced security features
Users: Up to 300 users
Storage: 1TB per user
Limits: Phone system not included, Limited to 300 users
Users: Unlimited
Storage: Varies by M365 plan
Limits: Not standalone - requires Enterprise M365 license
Webex
Users: 1 host, up to 100 attendees
Storage: Local recording only
Limits: 40-minute cap, no cloud recording, basic support only, no AI Assistant
Users: Up to 1,000 attendees
Storage: Unlimited cloud recording
Limits: Sales process and contract required; the official page no longer lists self-serve paid tiers
Feature Comparison
| Feature | Microsoft Teams | Webex |
|---|---|---|
| Communication | ||
| Team chat and channels Core feature, search less capable than Slack | ||
| Phone system Teams Phone add-on required, $15-20/user extra | ||
| Meetings | ||
| HD Video Conferencing Up to 1000 participants on business plans | ||
| Video conferencing Up to 300 participants on business plans | ||
| Screen Sharing Limited control over which windows to share in some browsers | ||
| Screen sharing With annotation and control options | ||
| Cloud Recording Requires paid plan, storage limits apply | ||
| Meeting Transcription AI-powered, requires Meet plan or higher | ||
| Breakout Rooms Not available on Free plan | ||
| Productivity | ||
| Office app integration Edit Word/Excel/PPT directly in Teams | ||
| Outlook calendar integration Sync can have issues | ||
| Storage | ||
| SharePoint file storage Can make finding files confusing | ||
| OneDrive sync 1TB per user on Business plans | ||
| Usability | ||
| Browser-only Joining Full features require desktop client download | ||
| Offline Mode Requires active internet connection | ||
| Calling | ||
| Phone Calling Requires Suite plan or higher | ||
| Voicemail Suite plan and above | ||
| Collaboration | ||
| Guest access More complex than competitors | ||
| Events | ||
| Webinar Hosting Separate Webex Webinars product, additional cost | ||
| Webinars Business Standard+ or Teams Premium | ||
| Security | ||
| End-to-end Encryption Enterprise-grade security | ||
| SSO Integration Enterprise plans | ||
| End-to-end encryption 1:1 calls only by default | ||
| Compliance certifications HIPAA, SOC 2, ISO 27001, etc. | ||
| AI | ||
| AI assistant (Copilot) $30/user/month add-on | ||
| Integrations | ||
| Cisco Hardware Integration Seamless with Cisco ecosystem | ||
| Third-party Integrations Not as seamless as with Cisco tools | ||
| Third-party app integrations Fewer than Slack (2,600+ apps) | ||
| Compatibility | ||
| Cross-platform apps Mac experience significantly worse than Windows | ||
| Mobile | ||
| Mobile App iOS and Android, but lacks desktop feature parity | ||