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  1. Home
  2. Compare
  3. Namely vs Zenefits

NamelyvsZenefits

Saas
vs
Saas
ScoresSignalsPricingFeatures

Score Comparison

52
Overall
43
55
Pricing
55
62
Usability
50
50
Performance
45
45
Support
25
52
Reliability
40
48
Onboarding
40
35
Mobile
55
70
Security
50
55
Integrations
35
NamelyZenefits

Signals Comparison

Support

Namely

  • Slow customer support response times(8/10)

Zenefits

  • Customer support wait times of 45 minutes to 3+ hours(9/10)
  • No phone support - everything through email tickets(8/10)
  • Only 30 days access to data after cancellation(7/10)
Reliability

Namely

  • Bugs and glitches disrupt daily workflows(7/10)
  • Payroll tax filing failures(9/10)

Zenefits

  • Payroll processing errors causing employees to miss paychecks(10/10)
  • Tax filing errors and delayed submissions(9/10)
  • Benefits enrollment glitches auto-enrolling wrong plans(9/10)
  • HSA contribution mishandling through required bank(9/10)
Usability

Namely

  • Portal navigation is not intuitive(6/10)
  • Performance review functionality is basic(5/10)
  • Reporting and analytics are cumbersome(6/10)
  • Terrible search functionality(5/10)

Zenefits

  • Significant learning curve and 40+ hour setup time(6/10)
  • Repeated login requirements despite remember device(4/10)
Mobile

Namely

  • Mobile app is severely limited and buggy(7/10)

Zenefits

No signals

Customization

Namely

  • Employees cannot update their own information(6/10)
  • No applicant tracking system (ATS)(6/10)
  • Task management lacks automation(5/10)

Zenefits

No signals

Integrations

Namely

  • Integration issues between modules(7/10)

Zenefits

  • QuickBooks Desktop integration claims are false(7/10)
Pricing

Namely

  • Hidden fees and inconsistent pricing(6/10)
  • Three-year contract lock-in with no free trial(6/10)

Zenefits

  • Add-on fees for payroll, benefits admin, and HR advisory(7/10)
  • TriNet acquisition forcing expensive PEO/ASO plans(8/10)
  • Charged for more employees than actually employed(7/10)
Onboarding

Namely

  • Poor implementation and onboarding support(7/10)

Zenefits

No signals

Performance

Namely

No signals

Zenefits

  • Glitchy software with recurring bugs and slow resolution(6/10)
Security

Namely

No signals

Zenefits

  • State compliance issues with incorrect implementation(8/10)

Pricing Comparison

Namely

Namely Now
$9/mo

Users: Per employee

Limits: Basic plan without advanced talent management. No managed services. Limited customization options.

Additional modules (time tracking, performance management) cost extra. Implementation fees not included. No ATS included - requires third-party integration.
Namely Plus
Popular
Free

Users: Per employee

Limits: Self-service benefits and payroll - no managed services. Must manage compliance internally.

Custom pricing requires sales call. Implementation and training fees additional. Benefits administration may be extra module.
Namely Plus People
Free

Users: Per employee

Limits: Still not a full PEO solution. Complex compliance issues may need additional support. No ATS included.

Significant price increase over Plus for managed services. Custom pricing only. May require multi-year commitment.
Namely Complete
Free

Users: Per employee

Limits: Less control over HR processes. May not suit companies wanting hands-on HR management. Dependent on Namely's processes.

Premium pricing - significantly more expensive than other tiers. Long-term contract typically required. Exit fees may apply.

Zenefits

Essentials
$8/yr

Users: Per employee

Limits: No performance management, No compensation management, No employee engagement tools

Payroll is an add-on ($6/employee/month), Benefits administration requires broker fee, Implementation fee ~5-10% of annual cost
Essentials (Monthly)
$10/mo

Users: Per employee

Limits: No performance management, No compensation management, No employee engagement tools

25% more expensive than annual, Payroll add-on extra, Benefits admin broker fee required
Growth
Popular
$14/yr

Users: Per employee

Limits: No employee engagement surveys, No well-being features, No People Hub

Payroll still an add-on, HR advisory services extra, Benefits broker fees apply
Growth (Monthly)
$18/mo

Users: Per employee

Limits: No employee engagement surveys, No well-being features, No People Hub

28% premium over annual billing, Additional add-ons required for full functionality
Zen
$21/yr

Users: Per employee

Limits: Advanced reporting limited, Custom integrations may require additional setup fees

HR advisory services still extra, Benefits administration broker fees, Recruiting tools (JazzHR) additional cost
Zen (Monthly)
$27/mo

Users: Per employee

Limits: Advanced reporting limited, Custom integrations may require setup fees

29% premium over annual, Advisory services extra, Data access after cancellation costs $500/year

Feature Comparison

FeatureNamelyZenefits
HR
Core HR Management
Core HR
Employee onboarding

Automated workflows

Employee self-service
Payroll
Payroll Processing

Reliability issues reported

Payroll processing

Add-on on lower tiers

Global payroll

US only

Benefits
Benefits Administration
Benefits administration

Broker fees apply

Time
Time Tracking

Add-on module

Time Tracking
Time & attendance

Can be clunky

PTO management
Scheduling

Built-in functionality

Talent
Performance Management

Basic functionality

Performance management

Growth plan and above

Recruiting
Applicant Tracking (ATS)

Requires third-party integration

Access
Mobile App

Limited functionality, poor reviews

Offline Mode

Cloud-only, requires internet

Usability
Mobile app

Some device crashes reported

Self-Service
Employee Self-Service

Some limitations on what employees can update

Engagement
Social Newsfeed

Company announcements, recognition

Compliance
Compliance tools

State-specific issues reported

Compliance Tools
Analytics
Reporting & Analytics

Basic, cumbersome navigation

Integrations
API Access
QuickBooks Desktop integration

Users report claim is false

API access

Limited partner integrations

Support
Phone support

Email tickets only

Services
PEO Option

Namely Complete tier only

Onboarding
Onboarding Workflows
Reporting
Custom reporting

Limited pre-built reports only