PipedrivevsZoho CRM
Score Comparison
Signals Comparison
Pipedrive
- Add-ons can double or triple your bill(7/10)
- No free plan available(5/10)
Zoho CRM
- Hidden costs for storage, API, and add-ons(6/10)
- Paying for unused advanced features(5/10)
Pipedrive
- Two-way email sync only on expensive plans(7/10)
- Not suitable for large enterprises(5/10)
Zoho CRM
- Steep learning curve and complex interface(7/10)
- Difficult report generation and manipulation(5/10)
- Outdated interface compared to competitors(4/10)
Pipedrive
- Limited automation and reporting on lower tiers(6/10)
- Very limited customization options(5/10)
Zoho CRM
No signals
Pipedrive
- Support quality varies dramatically by tier(7/10)
Zoho CRM
- Slow and inconsistent customer support(8/10)
- Aggressive sales outreach after demo request(5/10)
Pipedrive
- System performance issues - hanging and slow loads(6/10)
Zoho CRM
- Slow loading times and lag issues(7/10)
Pipedrive
- Integration setup can be challenging(5/10)
Zoho CRM
- Integration difficulties with third-party apps(7/10)
Pipedrive
- Limited offline capabilities(5/10)
Zoho CRM
- Mobile app is clunky and lacks desktop features(6/10)
Pipedrive
No signals
Zoho CRM
- Software bugs and glitches disrupt workflow(6/10)
- Limited offline functionality(5/10)
Pricing Comparison
Pipedrive
Users: Per user
Storage: Limited
Limits: Manual email process only, Basic reporting, Limited automation, No phone support, Limited customization
Users: Per user
Storage: Standard
Limits: Limited advanced reporting, No revenue forecasting, No team management features
Users: Per user
Storage: Large
Limits: No unlimited teams, Limited security options, No sandbox environment
Users: Per user
Storage: Very Large
Limits: Still not suitable for very large enterprises with complex needs, Limited compared to Salesforce customization
Zoho CRM
Users: 3 users
Storage: 1GB per org
Limits: Basic features only, No email integration, No sales forecasting, No multiple currencies
Users: Unlimited users
Storage: 1GB per org
Limits: No inventory management, No Canvas design studio, No territory management
Users: Unlimited users
Storage: 1GB per org + allowances
Limits: No Zia AI, No custom signals, No multi-user portals, No advanced customization
Users: Unlimited users
Storage: 1GB per org + allowances
Limits: No enhanced feature limits, No dedicated support without additional purchase
Users: Unlimited users
Storage: 5GB per org
Limits: Still no unlimited API calls, Complex features require training investment
Feature Comparison
| Feature | Pipedrive | Zoho CRM |
|---|---|---|
| Core | ||
| Visual sales pipeline Best-in-class pipeline view | ||
| Contact management All plans | ||
| Sales | ||
| Lead management All tiers | ||
| Deal/Pipeline tracking All tiers | ||
| Territory management Enterprise and above | ||
| Mobile | ||
| Mobile apps iOS and Android | ||
| Mobile app Clunky compared to desktop | ||
| Offline mode Limited offline capabilities | ||
| Two-way email sync Growth plan and above only ($39/user) | ||
| Automation | ||
| Workflow automation Growth plan and above | ||
| AI | ||
| AI assistant (Zia) Enterprise and above | ||
| AI Sales Assistant Premium plan and above ($49/user) | ||
| Communication | ||
| Email integration Paid tiers | ||
| Reporting | ||
| Revenue forecasting Premium plan and above | ||
| Advanced analytics Ultimate tier or Zoho Analytics add-on | ||
| Support | ||
| Phone support Ultimate plan only ($79/user) | ||
| Development | ||
| Sandbox testing Ultimate plan only | ||
| Integrations | ||
| API access With daily limits | ||
| Pricing | ||
| Free plan 14-day trial only, no free tier | ||
| Customization | ||
| Custom modules Enterprise and above | ||
| Advanced customization Limited compared to Salesforce | ||
| Marketing | ||
| Marketing automation Sales-focused only, minimal marketing tools | ||
| Enterprise | ||
| Enterprise scalability Not suited for large enterprises | ||