RecurlyvsSquare

Recurly

• Hidden fees make costs 40% higher than expected(9/10)
• Advanced features require extra payment(6/10)

Square

• Processing fees not refunded on refunds(8/10)
• Transaction fees increased in 2025(7/10)
• Hardware is expensive and proprietary(6/10)
• Add-on features require extra fees(6/10)

Recurly

• Analytics and reporting are weak(8/10)
• Limited customization options(7/10)
• Refunds create new invoices causing confusion(6/10)
• Auto logout after 5 minutes of idle(5/10)
• Steep learning curve with bugs(6/10)

Square

• App glitches and freezing issues(7/10)
• Register lacks features iPad app has(5/10)

Recurly

• Customer support gives inconsistent answers(7/10)
• Support passes customers around without resolution(8/10)

Square

• Customer service is unhelpful and repetitive(9/10)
• No transparency on account issues(9/10)

Recurly

• Platform downtime affects billing operations(8/10)

Square

• Random account freezes without warning(10/10)
• Payment holds delay business cash flow(9/10)
• Major service outages affect payments(9/10)
• KDS stops working when internet goes down(8/10)

Recurly

• Some integrations are clunky(6/10)

Square

• Cannot process international payments(7/10)

Recurly

No signals

Square

• Android app removed from non-Square hardware(7/10)

Recurly

No signals

Square

• Connectivity issues cause abandoned sales(8/10)