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  1. Home
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  3. Riverside vs Zoom

RiversidevsZoom

Saas
vs
Saas59
ScoresSignalsPricingFeatures

Score Comparison

52
Overall
59
55
Pricing
48
68
Usability
70
50
Performance
65
35
Support
25
45
Reliability
70
72
Onboarding
85
40
Mobile
75
65
Security
55
70
Integrations
80
RiversideZoom

Signals Comparison

Reliability

Riverside

  • Platform works about 50% of the time(9/10)
  • Audio and video sync issues ruin episodes(9/10)
  • Recordings go missing without notification(10/10)
  • 42 outages in the past year(9/10)

Zoom

  • Service outages affect critical meetings(8/10)
  • Zoom error codes block joining meetings (5003, 1132, 10004)(7/10)
Performance

Riverside

  • Severe lag during panel discussions(8/10)
  • Constant freezing disrupts recordings(8/10)
  • Upload times exceed 24 hours despite claims(7/10)
  • Exports come out grainy despite 4K recording(8/10)

Zoom

  • High CPU usage causes system lag and freezing(7/10)
Support

Riverside

  • Customer support beyond useless(9/10)

Zoom

  • Customer support rated 1.5/5 - unhelpful and unresponsive(9/10)
Usability

Riverside

  • AI editing tools underwhelming and unreliable(6/10)
  • Guests struggle to join and appear incorrectly(6/10)

Zoom

  • New interface changes frustrate long-time users(6/10)
Pricing

Riverside

  • Custom backgrounds require $450/month plan(7/10)
  • Features moved to higher tiers after signing up(8/10)

Zoom

  • 40-minute limit on free plan disrupts meetings(8/10)
  • Automatic subscription renewal with no refunds(8/10)
  • Confusing pricing with hidden add-on costs(7/10)
  • Zoom Pro price increased to $14.16/user per month(5/10)
Mobile

Riverside

  • iOS app can't review or export recordings(6/10)
  • iOS 17 requirement excludes older devices(5/10)

Zoom

No signals

Security

Riverside

No signals

Zoom

  • History of security issues and misleading encryption claims(8/10)
  • Data sharing with Facebook and third parties(6/10)
Onboarding

Riverside

No signals

Zoom

  • Zoom Phone setup described as 'impossible'(6/10)

Pricing Comparison

Riverside

Free
Free

Users: 1 user

Storage: 2 hours recording

Limits: 720p max resolution, Riverside branding on exports, Limited to 2 hours total recording

Watermark on all exports, No transcription, No AI features, No custom branding
Standard
$19/mo

Users: 1 user

Storage: Unlimited recording

Limits: 1080p max (not 4K), No team features, No priority support, Monthly price is $24 (annual saves 35%)

No 4K video, Limited transcription hours, No custom backgrounds, No API access
Pro
Popular
$29/mo

Users: 1 user

Storage: Unlimited recording

Limits: 15 hour transcription cap, No SSO, No dedicated support, Monthly price is $39 (annual saves 35%)

Transcription overage charges apply, No custom backgrounds still, No team workspaces, API access limited
Teams
$24/mo

Users: Per user

Storage: Unlimited recording

Limits: Still no custom backgrounds, No SSO (requires Business), No SLA guarantee, Per-user cost at scale becomes expensive

Per-user pricing adds up quickly, Custom backgrounds require Business tier, Overage fees for transcription
Business
$450/mo

Users: Custom

Storage: Unlimited

Limits: Requires sales call for actual pricing, Minimum commitment likely required, Enterprise negotiation needed

Custom pricing may be higher than listed, Implementation fees possible, Annual commitment typically required

Zoom

Basic (Free)
Free

Users: 1 host

Storage: No cloud recording (local only)

Limits: 40-minute meetings, local recording only, limited whiteboards and docs

40-minute limit cuts off meetings. No cloud recording. AI summaries capped at 3 hosted meetings per month.
Pro
Popular
$14.16/mo

Users: 1-9 users

Storage: 10GB cloud recording per user

Limits: Still 100 participants, no SSO/managed domains

$16.99/user/month if billed monthly. Up from $13.33 annual. Auto-renews; refunds rarely granted. Webinars, toll-free dial-in and Zoom Phone cost extra.
Business
Popular
$18.33/mo

Users: 10+ users

Storage: 10GB cloud recording per license

Limits: Aimed at larger teams; storage still capped per license

$21.99/user/month if billed monthly. Webinars, Zoom Phone and toll-free dial-in are separate purchases.
Enterprise
Free

Storage: Unlimited cloud recording

Limits: Custom pricing requires sales call

Quote-only pricing through sales; long-term contracts typical.

Feature Comparison

FeatureRiversideZoom
Recording
4K video recording

Pro plan and above

Local recording (not cloud-dependent)

Core differentiator

Lossless audio recording

All plans

Core
Video conferencing

HD video, up to 1000 participants on Enterprise

Unlimited meeting duration

Free plan limited to 40 minutes

Collaboration
Screen sharing

With annotation and remote control

Breakout rooms

Excellent for workshops and training

Usability
Browser-based guest access

No download required

Virtual backgrounds

CPU-intensive

Offline mode

Requires internet connection

Browser-only joining

Guests can join without download

Storage
Recording

Local on free; 10GB cloud on Pro/Business; unlimited on Enterprise

AI Features
AI transcription

Limited hours on lower plans

Magic Clips for social media

Pro plan and above

Editing
Text-based editing

Standard plan and above

Security
Waiting room

Important for preventing Zoombombing

SSO

Business plan and above

End-to-end encryption

Available but not default, limits features

Communication
Team chat

Included in all plans

Phone system (Zoom Phone)

Separate purchase / Enterprise bundles

Branding
Custom virtual backgrounds

Business plan only ($450/mo)

Events
Webinars

Add-on or Enterprise only

Distribution
Live streaming

Not supported, use StreamYard

AI
AI Companion

Included in paid plans; Basic capped (3 summaries/month)

Mobile
Mobile export/review

iOS app recording only

Integrations
Calendar integration

Google, Outlook, others

API access

Pro plan and above

Enterprise
SSO/SAML

Business plan only

Support
Real-time customer support

Email only, multi-day response