ShopifyvsSquare

Shopify

• Phone support discontinued in 2025 - AI chatbot barriers(9/10)
• Years-old issues remain unresolved(6/10)

Square

• Customer service is unhelpful and repetitive(9/10)
• No transparency on account issues(9/10)

Shopify

• Transaction fees on top of monthly subscription(8/10)
• Essential features locked behind expensive apps(8/10)
• No refunds on fees when orders are cancelled(8/10)

Square

• Processing fees not refunded on refunds(8/10)
• Transaction fees increased in 2025(7/10)
• Hardware is expensive and proprietary(6/10)
• Add-on features require extra fees(6/10)

Shopify

• Chargebacks favor customers - merchants lose goods AND money(9/10)
• Data and reporting issues - conversion rates often wrong(7/10)
• Trustpilot rating 1.5/5 vs G2 4.4/5 - massive discrepancy(6/10)

Square

• Random account freezes without warning(10/10)
• Payment holds delay business cash flow(9/10)
• Major service outages affect payments(9/10)
• KDS stops working when internet goes down(8/10)

Shopify

• Limited customization without expensive development(7/10)

Square

No signals

Shopify

• Inventory management is clunky and limited(6/10)

Square

• App glitches and freezing issues(7/10)
• Register lacks features iPad app has(5/10)

Shopify

• No due diligence on merchants - fraud concerns(7/10)

Square

No signals

Shopify

• Social media connectivity could be improved(5/10)

Square

• Cannot process international payments(7/10)

Shopify

No signals

Square

• Android app removed from non-Square hardware(7/10)

Shopify

No signals

Square

• Connectivity issues cause abandoned sales(8/10)