ShopifyvsSquarespace

Shopify

• Phone support discontinued in 2025 - AI chatbot barriers(9/10)
• Years-old issues remain unresolved(6/10)

Squarespace

• No phone support available(8/10)

Shopify

• Transaction fees on top of monthly subscription(8/10)
• Essential features locked behind expensive apps(8/10)
• No refunds on fees when orders are cancelled(8/10)

Squarespace

• Transaction fees on lower ecommerce plans(6/10)
• Price increases after IPO(6/10)

Shopify

• Chargebacks favor customers - merchants lose goods AND money(9/10)
• Data and reporting issues - conversion rates often wrong(7/10)
• Trustpilot rating 1.5/5 vs G2 4.4/5 - massive discrepancy(6/10)

Squarespace

• Google Domains migration caused widespread issues(9/10)

Shopify

• Limited customization without expensive development(7/10)

Squarespace

• Cannot switch templates in version 7.1(7/10)
• Limited customization requires workarounds or code(7/10)

Shopify

• Inventory management is clunky and limited(6/10)

Squarespace

• No autosave - work can be lost(8/10)
• SEO limitations hurt search rankings(7/10)
• Editor is slow and unresponsive(6/10)
• No multi-currency support(6/10)

Shopify

• No due diligence on merchants - fraud concerns(7/10)

Squarespace

• Personal info exposed in page source code(8/10)

Shopify

• Social media connectivity could be improved(5/10)

Squarespace

• Limited payment processor options(6/10)
• Limited third-party app integrations(5/10)

Shopify

No signals

Squarespace

• Slow page speed affecting SEO and user experience(8/10)