WebexvsZoom
Score Comparison
Signals Comparison
Webex
- Cluttered and unintuitive interface(7/10)
- Webex screen share not working or showing a black screen(6/10)
- Difficult to search and find past messages(5/10)
- Cancellation is difficult and confusing(7/10)
Zoom
- New interface changes frustrate long-time users(6/10)
Webex
- Webex audio choppy, robotic, or cutting out(8/10)
- Webex camera not working or 'camera in use'(7/10)
Zoom
- High CPU usage causes system lag and freezing(7/10)
Webex
- Unhelpful and unresponsive customer support(8/10)
Zoom
- Customer support rated 1.5/5 - unhelpful and unresponsive(9/10)
Webex
- Updates break functionality and remove features(8/10)
- High CPU usage causes system lag and crashes(7/10)
- Webex down: sign-in and meeting join failures (June 2026 outage)(8/10)
- Webex keeps disconnecting and reconnecting(7/10)
Zoom
- Service outages affect critical meetings(8/10)
- Zoom error codes block joining meetings (5003, 1132, 10004)(7/10)
Webex
- Why is Webex pricing hidden? Paid plans are 'contact sales' only(7/10)
Zoom
- 40-minute limit on free plan disrupts meetings(8/10)
- Automatic subscription renewal with no refunds(8/10)
- Confusing pricing with hidden add-on costs(7/10)
- Zoom Pro price increased to $14.16/user per month(5/10)
Webex
- Webex download required for some features(5/10)
Zoom
- Zoom Phone setup described as 'impossible'(6/10)
Webex
- Mobile app lacks feature parity with desktop(6/10)
Zoom
No signals
Webex
No signals
Zoom
- History of security issues and misleading encryption claims(8/10)
- Data sharing with Facebook and third parties(6/10)
Pricing Comparison
Webex
Users: 1 host, up to 100 attendees
Storage: Local recording only
Limits: 40-minute cap, no cloud recording, basic support only, no AI Assistant
Users: Up to 1,000 attendees
Storage: Unlimited cloud recording
Limits: Sales process and contract required; the official page no longer lists self-serve paid tiers
Zoom
Users: 1 host
Storage: No cloud recording (local only)
Limits: 40-minute meetings, local recording only, limited whiteboards and docs
Users: 1-9 users
Storage: 10GB cloud recording per user
Limits: Still 100 participants, no SSO/managed domains
Users: 10+ users
Storage: 10GB cloud recording per license
Limits: Aimed at larger teams; storage still capped per license
Storage: Unlimited cloud recording
Limits: Custom pricing requires sales call
Feature Comparison
| Feature | Webex | Zoom |
|---|---|---|
| Meetings | ||
| HD Video Conferencing Up to 1000 participants on business plans | ||
| Screen Sharing Limited control over which windows to share in some browsers | ||
| Cloud Recording Requires paid plan, storage limits apply | ||
| Meeting Transcription AI-powered, requires Meet plan or higher | ||
| Breakout Rooms Not available on Free plan | ||
| Core | ||
| Video conferencing HD video, up to 1000 participants on Enterprise | ||
| Unlimited meeting duration Free plan limited to 40 minutes | ||
| Collaboration | ||
| Screen sharing With annotation and remote control | ||
| Breakout rooms Excellent for workshops and training | ||
| Storage | ||
| Recording Local on free; 10GB cloud on Pro/Business; unlimited on Enterprise | ||
| Usability | ||
| Browser-only Joining Full features require desktop client download | ||
| Virtual backgrounds CPU-intensive | ||
| Browser-only joining Guests can join without download | ||
| Offline Mode Requires active internet connection | ||
| Security | ||
| Waiting room Important for preventing Zoombombing | ||
| End-to-end Encryption Enterprise-grade security | ||
| SSO Integration Enterprise plans | ||
| SSO Business plan and above | ||
| End-to-end encryption Available but not default, limits features | ||
| Calling | ||
| Phone Calling Requires Suite plan or higher | ||
| Voicemail Suite plan and above | ||
| Communication | ||
| Team chat Included in all plans | ||
| Phone system (Zoom Phone) Separate purchase / Enterprise bundles | ||
| Events | ||
| Webinars Add-on or Enterprise only | ||
| Webinar Hosting Separate Webex Webinars product, additional cost | ||
| AI | ||
| AI Companion Included in paid plans; Basic capped (3 summaries/month) | ||
| Integrations | ||
| Calendar integration Google, Outlook, others | ||
| Cisco Hardware Integration Seamless with Cisco ecosystem | ||
| Third-party Integrations Not as seamless as with Cisco tools | ||
| Mobile | ||
| Mobile App iOS and Android, but lacks desktop feature parity | ||