Buyer's Remorse — Products Ranked

Users who regret their purchase decision after using the product

26 reports across 25 products

#1
Zoho CRM

Zoho CRM

Score: 58/100

•Aggressive sales outreach after demo request

•Paying for unused advanced features

2 reportsView
#2
Notion

Notion

Score: 52/100

•Account lockouts when trying to downgrade

1 reportView
#3
Evernote

Evernote

•Unauthorized charges and billing issues

1 reportView
#4
Roam Research

Roam Research

•Annual billing trap after trial ends

1 reportView
#5
Ulysses

Ulysses

•Controversial switch to subscription angered existing users

1 reportView
#6
Zoom

Zoom

•Automatic subscription renewal with no refunds

1 reportView
#7
Loom

Loom

•Rigid refund policy with no flexibility on renewals

1 reportView
#8
Doodle

Doodle

•Annual payment requirement is inflexible

1 reportView
#9
HubSpot

HubSpot

•Annual contract lock-in with no early termination

1 reportView
#10
Salesforce

Salesforce

•Companies spend hundreds of thousands on barely-used systems

1 reportView
#11
Freshsales

Freshsales

Score: 55/100

•Difficult to cancel subscription and get refunds

1 reportView
#12
Close

Close

Score: 62/100

•Cannot cancel trial without contacting support

1 reportView
#13
BigCommerce

BigCommerce

•No refund policy and difficult cancellation

1 reportView
#14
Wix

Wix

•Cancellation and refund difficulties

1 reportView
#15
Zapier

Zapier

•Free trial auto-upgrades without clear warning

1 reportView
#16
Hotjar

Hotjar

•No refunds if you cancel on renewal day

1 reportView
#17
Oyster HR

Oyster HR

•PTO payout disputes upon offboarding

1 reportView
#18
Workable

Workable

•No refunds for early cancellation

1 reportView
#19
InVision

InVision

•Subscription lock-in made leaving difficult

1 reportView
#20
Adobe Photoshop

Adobe Photoshop

•Subscription model eliminates software ownership

1 reportView
#21
Adobe Premiere Pro

Adobe Premiere Pro

•Crashes frequently, especially after updates

1 reportView
#22
VSCO

VSCO

•Free trial charges immediately despite 7-day claim

1 reportView
#23
Maya

Maya

Score: 62/100

•Companies shifting to Blender due to cost

1 reportView
#24
3ds Max

3ds Max

Score: 60/100

•Studios switching to free alternatives

1 reportView
#25
Jasper

Jasper

•Charged full year upfront without billing options

1 reportView