Buyer's Remorse
Users who regret their purchase decision after using the product
Found in 15 complaints across 14 products.
Aggressive sales outreach after demo request
After requesting a demo, users report being relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. This level of aggressive sales outreach is described as intrusive and exhausting, leading to negative first impressions even before using the product.
Paying for unused advanced features
Some enterprises subscribe to higher tiers like Enterprise just for specific features like Zia AI assistant, but after months realize the team never uses predictive insights—they continue working with basic dashboards. This leads to regret about overpaying for features that sounded good in demos but weren't adopted.
Account lockouts when trying to downgrade
Users report being completely locked out of their accounts when not renewing annual subscriptions or trying to downgrade to free plans. Even users who paid for a year of service couldn't view their workspaces. Guest-to-member auto-conversions trigger surprise charges, and removing members mid-cycle provides no refund. Multiple BBB complaints document this billing dispute pattern.
Unauthorized charges and billing issues
Users report being charged without authorization and facing difficulties canceling subscriptions. One long-time user had their 13-year subscription cancelled due to a credit card glitch, then was charged twice ($62 and $309.99) before access was restored. Account deletion requests are ignored.
Annual billing trap after trial ends
Users complain about being charged for a 12-month subscription after a 1-month trial, describing it as a 'try and forget' strategy profiting from forgetful people. The trial auto-converts to annual billing, catching users off guard with a $180 charge.
Controversial switch to subscription angered existing users
Users who bought Ulysses at full price ($45-70) lost their perpetual license when developers switched to subscription. The backlash was significant - long-time users felt betrayed paying again for software they already owned.
Automatic subscription renewal with no refunds
Zoom renews subscriptions without advance notice and refuses refunds 'per their policy' even when users cancel immediately after discovering the charge. Trustpilot is full of complaints about unexpected annual charges and the inability to get money back.
Rigid refund policy with no flexibility on renewals
Users report a rigid refund policy with zero flexibility on renewals. Some mention unexpected charges or difficulties canceling subscriptions. This has led to frustration among users who expected better customer experience.
Annual payment requirement is inflexible
Pro and Team plans require annual payment, which is not cost-effective for project-based or occasional users. There's no monthly option, forcing users to commit to a full year even if they only need the tool temporarily.
Annual contract lock-in with no early termination
When subscribing to paid plans, you're contractually obligated to commit for one full year and must pay the entire year even if you want to leave mid-year. There's no monthly option for most plans and no refunds for cancellation.
Companies spend hundreds of thousands on barely-used systems
Many companies express frustration spending hundreds of thousands of dollars on Salesforce only to have it barely used. Users call it an 'overpriced Rolodex until you add customizations that steal even more budget' and a 'money pit'.
Difficult to cancel subscription and get refunds
Users complain that Freshsales won't cancel subscriptions even when account cancellation is requested, and will continue charging monthly. The company claims they 'need to get approval and the process is long.' Users report Freshsales won't refund feature add-ons used for less than 7 days and keeps money if customers cancel one day after renewal.
Cannot cancel trial without contacting support
It's impossible to cancel a trial within the first 14 days without connecting with support. Users describe this as 'very shady dark UX.' This forces engagement with sales/support even for users who decide the product isn't right for them.
No refund policy and difficult cancellation
Trustpilot reviews reveal there's no cancellation or refund policy for any plans, and BigCommerce doesn't tell you this when signing up. When customers close their stores, BigCommerce immediately removes access to all sales records and financials with no warning. Some report being charged months after cancellation.
Cancellation and refund difficulties
Users report having to 'jump through hoops' to cancel accounts instead of easy cancellation. Some claim Wix wouldn't issue refunds even with years remaining on multi-year plans. The 14-day money-back guarantee exists, but processing refunds beyond that is problematic.