Photoshop Generative Fill Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the basics

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   1. Creative Cloud desktop app > Updates: install the current Photoshop release
   2. Quit and reopen Photoshop, ideally launching it from the Creative Cloud app
   3. Confirm you are signed in with the Adobe ID that has the plan
   Did this fix it? Yes No

2. 2. Fix the layer

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   1. Rasterize the layer: Layer > Rasterize > Layer or Smart Object
   2. Make a new selection with Lasso or Marquee on a pixel layer
   3. If you used Quick Mask, convert it to a normal selection first
   Did this fix it? Yes No

3. 3. Check connection and access

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   1. Try a different network or a phone hotspot to rule out your router
   2. Turn off VPN or proxy and allow Photoshop through the firewall
   3. Ask your IT admin if Firefly/generative features are disabled for the organisation
   Did this fix it? Yes No

4. 4. Check credits

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   1. Open your credits count in the Creative Cloud app or in the Generative Credits indicator in Photoshop
   2. If you are out, wait for the monthly reset or buy a Firefly plan
   Did this fix it? Yes No

5. 5. Roll back or reset

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   1. In Creative Cloud > Photoshop > three-dot menu > Other versions, install the previous release if a new update broke it (users reported this worked)
   2. Reset preferences: hold Ctrl+Alt+Shift (Cmd+Option+Shift on Mac) at launch
   3. On Mac, give Photoshop Full Disk Access in System Settings > Privacy & Security
   Did this fix it? Yes No

Symptoms

Generative Fill is greyed out, says "This feature is currently not available", stays stuck on "Generating", returns blurry results, or fails after a recent Photoshop update.

Why it happens

• Photoshop version is out of date
• Selected layer is a text layer, smart object or vector shape
• No internet, firewall/VPN/proxy blocking Adobe AI services
• Out of generative credits, or a restricted work/school account or unsupported region
• A buggy release: users in 2026 reported failures in 27.9.x and 27.10, and trouble after Quick Mask selections
• Corrupted preferences or opening the file directly instead of via Creative Cloud

This guide also covers

• generative fill not working
• photoshop generative fill greyed out
• generative fill this feature is currently not available
• photoshop generative fill stuck generating
• generative fill blurry

The same problem in other apps

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