What causes "Premiere Pro Media Offline"?

Files moved, renamed or on a disconnected drive Project opened on another computer or drive letter Corrupt media cache or damaged footage Proxy round-trip or multicam projects after upgrading versions

How do I fix "Premiere Pro Media Offline"?

1. Relink all media: In the Project panel press Ctrl+A (Cmd+A on Mac) Right-click > Link Media Locate the folder containing the footage and confirm 2. Check the drive and path: Reconnect external drives before opening the project Keep footage in the same folder path on every computer 3. Clear the media cache and re-import: Edit > Preferences > Media Cache > Delete Import the file again into a new project to test whether it opens 4. Rebuild the project: Create a new project Import the old project file into it with File > Import Relink offline media there and save

Premiere Pro Media Offline

Ongoing Windows, macOS Updated November 13, 2026Based on 4 user reportsHow we research

Quick answer

Media offline means Premiere cannot find the source file. Relink the files through Link Media, and keep footage in a fixed folder to stop it coming back.

Most likely fix: Relink all media

How to fix it

Try these in order — the most common fix is first.

1. Relink all media
1. In the Project panel press Ctrl+A (Cmd+A on Mac)
2. Right-click > Link Media
3. Locate the folder containing the footage and confirm
Did this fix it?
2. Check the drive and path
1. Reconnect external drives before opening the project
2. Keep footage in the same folder path on every computer
Did this fix it?
3. Clear the media cache and re-import
1. Edit > Preferences > Media Cache > Delete
2. Import the file again into a new project to test whether it opens
Did this fix it?
4. Rebuild the project
1. Create a new project
2. Import the old project file into it with File > Import
3. Relink offline media there and save
Did this fix it?