AWeber Problems & Issues
Real user-reported problems, complaints, and limitations for AWeber. Based on analysis of 12 signals.
Overall score: 55/100
Issues by Category
June 2025 interface overhaul described as TERRIFYING
AWeber changed campaigns to 'workflows' in June 2025 to match GetResponse. Users described the new experience as 'TERRIFYING' with completely different navigation and features moved. Long-time users had to relearn the platform.
Outdated email templates and designs
Templates look dated compared to competitors. Not mobile-friendly by default. Design options feel stuck in 2015. Users report needing extensive customization to make emails look professional.
Clunky navigation and confusing interface
Navigation described as clunky. Finding features requires multiple clicks. After 2025 interface change, even experienced users report getting lost. Not intuitive for modern users accustomed to cleaner interfaces.
Form formatting problems and builder issues
Users report problematic form formatting. Sign-up forms don't display correctly on some websites. Builder has quirks that require workarounds. Mobile form display issues.
Massive 50-150% price increases for grandfathered users
In late 2024, AWeber increased prices 50-150% for customers on grandfathered plans. Some users saw pricing double overnight. Official reason was 'to continue providing quality service' but caused mass exodus to alternatives.
Expensive compared to newer alternatives
At 10,000 subscribers, AWeber costs $100/month while MailerLite costs $73 and ActiveCampaign $79 with better automation. Users find AWeber overpriced for the features offered, especially after 2024 price hikes.
Limited automation compared to modern platforms
AWeber's automation is basic compared to ActiveCampaign or Klaviyo. Clunky automation builder, lack of sophistication in workflows. Users find they can't create complex behavioral triggers or advanced segmentation.
Limited reporting and analytics features
Reporting features could use more cutting-edge alternatives for comprehensive analysis. Analytics are basic. Advanced metrics need manual export. Data-driven marketers need additional tools.
Buggy software and account deletions without warning
Users report buggy software, account deletions without warning, and poor or delayed customer service responses. Platform stability has decreased according to long-time users. Data loss concerns raised.
Slower email delivery times compared to the past
Long-time users report slower email delivery times than years ago. Deliverability around 83% but some campaigns take longer to reach inboxes. Speed issues when sending to larger lists.
Lack of e-commerce integrations
E-commerce integration is lacking. Limited Shopify/WooCommerce features. No deep store integration like Klaviyo. E-commerce businesses find it insufficient for abandoned cart and purchase triggers.
Poor or delayed customer service responses
Despite 24/7 support claims, some users report delayed responses and poor resolution. Support quality has decreased according to reviews. Complex issues may go unresolved for days.
Regret Patterns
Common reasons users regret choosing AWeber.
Prices increased 50-150% overnight on grandfathered plan
Was on grandfathered pricing for years. In late 2024, AWeber increased prices 50-150% without negotiation. Monthly bill more than doubled. Had to choose between paying much more or migrating years of data.
Interface completely changed and had to relearn everything
Used AWeber for years and knew it well. June 2025 overhaul changed everything - campaigns became workflows, navigation completely different. Described as 'TERRIFYING.' Had to relearn platform from scratch.
Stayed loyal while competitors offered better value
Stayed with AWeber out of familiarity while alternatives improved. When prices increased, realized MailerLite offered more for $27 less per month. Regret not switching earlier.
Outgrew basic automation but locked into platform
Started with AWeber when automation needs were simple. Business grew and needed complex workflows. AWeber's automation too basic. Years of data made migration painful but necessary.
Templates looked outdated in customer emails
Used AWeber templates for campaigns. Feedback from customers that emails looked dated compared to competitors. Realized templates were stuck in 2015. Damaged brand perception before switching.
Account deleted without warning and lost subscriber data
Account was deleted without warning for unclear policy violation. Lost years of subscriber data and engagement history. No opportunity to export before termination. Had to rebuild list from scratch.
When AWeber Breaks Down
Specific scenarios where AWeber fails or underperforms.
Grandfathered pricing gets increased
AWeber increased prices 50-150% for grandfathered users in late 2024. No negotiation possible. Users faced paying much more or migrating. Loyalty not rewarded.
Interface overhaul disrupts workflows
June 2025 interface change from campaigns to workflows disrupted all existing knowledge. Users described experience as 'TERRIFYING.' Complete relearning required.
Business needs advanced automation
AWeber automation is basic and clunky. Complex if/then logic limited. Lead scoring not available. Behavioral triggers basic. Must migrate to ActiveCampaign or Klaviyo.
E-commerce business needs deep integration
E-commerce features are lacking. No deep Shopify/WooCommerce integration. Abandoned cart basic. Purchase triggers limited. Must switch to Klaviyo or Drip.
Professional-looking emails required
Templates look dated and not mobile-friendly by default. Extensive customization needed for professional appearance. Design tools limited compared to Mailchimp.
Account suspended without warning
Users report account deletions without warning for unclear policy violations. No opportunity to correct issues. Years of data lost. Backup and export regularly.