AWS Account Suspended: How to Reactivate It

How to fix it

Try these in order — the most common fix is first.

1. 1. Read the notice and Billing console

   Copy steps
   1. Check the email sent to the root address (also spam)
   2. Sign in as root > Billing and Cost Management > Payments, look for Payments due
   Did this fix it? Yes No

2. 2. Pay what is due

   Copy steps
   1. Update the payment method under Payment preferences
   2. Pay past-due invoices; AWS says services reactivate within minutes when paid by credit card, otherwise contact Support
   Did this fix it? Yes No

3. 3. Reply to abuse or verification cases

   Copy steps
   1. Open the case from the email or Support Center
   2. Stop the flagged activity, rotate keys and describe the fix
   Did this fix it? Yes No

4. 4. Open an Account and billing case

   Copy steps
   1. Support Center > Create case > Account and billing (available on Basic support)
   2. Include the account ID and what you paid or fixed
   3. Reactivation after payment can take up to about 24 hours according to user reports
   Did this fix it? Yes No

5. 5. Act before the deadline

   Copy steps
   1. AWS says to reinstate within 30 days of suspension or the account is closed
   2. After closure you can reopen within 90 days
   Did this fix it? Yes No

Symptoms

You get an email saying your AWS account is suspended, resources stop and the console is limited.

Why it happens

• Past-due payment or a failing payment method
• Abuse report or Acceptable Use Policy violation
• Compromised credentials used for crypto mining or spam
• AWS requests identity or business verification you haven't answered

This guide also covers

• aws account suspended
• reactivate suspended aws account
• aws account suspended payment
• aws account suspended abuse

Other AWS errors

• AWS Unexpected Charges: Why Is My AWS Bill So High?
• AWS Charges After Free Tier: Why Am I Being Billed?
• EC2 SSH Connection Timed Out
• EC2 SSH 'Permission denied (publickey)' and Key File Errors
• S3 Access Denied (403 Forbidden) Error
• AWS 'Not Authorized to Perform' IAM Error
• Lambda 'Task timed out after 3.00 seconds' Error
• CloudFront 403 Error: The Request Could Not Be Satisfied