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Complete pricing breakdown for Bench including all plans, hidden costs, and limitations.
Pricing score: 35/100
User limit: 1 business
User limit: 1 business
User limit: 1 business
User limit: 1 business
After the Employer.com acquisition, customers report being charged additional fees for services already paid for. Some were charged even after canceling years prior. The acquiring company attempted to extract more money from existing customers who had already paid.
At $249-$499/month, Bench is hundreds of dollars monthly for small businesses. Users don't feel they get 10x the value compared to self-managed bookkeeping using QuickBooks, FreshBooks, or Wave. For self-employed or very small businesses, the cost doesn't justify the service.
Bench locks customers into 12-month contracts. Some customers report being unable to cancel and continuing to be charged with no one answering in any department. The contract terms make it difficult to leave even when service quality declines.