Costs have increased significantly over time with some features moved to higher-paying plans. Product can be expensive, particularly for startups or low-volume users who find features they need require upgrades.

The Scaling Package includes 1% fee on overages above $50K monthly revenue. These fees aren't always clear during initial discussions and can add up for growing businesses.

Users report relationship invoicing and customer hierarchies have been continuously buggy. Basic features like partial refunds were missing at first or only partially functional. Ongoing frustration as bugs are slowly fixed.

Users report signing up for very new features that weren't ready for prime-time. This creates ongoing frustration as bugs are slowly fixed and features don't work as promised initially.

Some small companies have experienced onboarding processes that took over 10 months to complete. This extended timeline delays time-to-value and can impact business operations significantly.

The user interface could be more modern and customizable. Software is described as clunky and not as user-friendly as expected, particularly when navigating payment information and client details. Lots of moving parts to update.

Chargify's reporting and email functions don't give the detailed SaaS metrics needed to keep a good handle on the business. Reviewers mention the relative lack of reporting options as a significant limitation.

Several reviewers mention that Chargify doesn't make it easy to process one-time payments. For businesses with mixed subscription and one-time payment models, this creates workflow friction.

Support response is quick, but unhelpful. Complaints that nobody has a phone number and emails are ignored when escalation is needed. Quick responses don't help if issues aren't resolved.

Integrations with other platforms such as Xero don't function properly. Users report problems with the ridiculously complicated way of configuring simple subscriptions.