Close Problems & Issues
Real user-reported problems, complaints, and limitations for Close. Based on analysis of 12 signals.
Overall score: 62/100
Issues by Category
Duplicate leads on import - no opt-out option
The tool does not let you opt out of duplicating leads, which makes users take longer to curate each file they want to import. This creates unnecessary cleanup work and frustration during data migration or regular lead imports.
Difficult email analytics and cost tracking
Users find it difficult to understand and utilize email analytics like open rates and campaign effectiveness. Tracking call costs is also challenging. These analytics gaps make it harder to measure ROI and optimize sales processes effectively.
Limited post-sale client relationship features
Close has limited functionality for maintaining client relationships after the sales aspect. The platform emphasizes SaaS sales where the use-case is getting the sale and passing off the client. Teams needing full customer lifecycle management find this insufficient.
Smart views difficult to set up
Users report difficulty in setting up smart views for organizing leads and deals. This core feature, essential for filtering and prioritizing sales activities, has a learning curve that creates friction in daily workflows.
New lead page update caused productivity drop
After Close introduced a new lead-page design, users reported significant productivity drops. Complaints include: crucial functions missing, bugs appearing frequently, high latency/increased loading time, no overview in dropdowns, and difficulty in general use. Support responded with templates instead of taking problems seriously.
Call quality issues with slowness and voice distortion
Users experience call issues including slowness, voice distortion, and missing call time details. The power dialer sometimes won't allow sending messages to certain leads, displaying errors that tell users to 'just contact Close support.' Performance during calls has been criticized as slow.
Very expensive, especially for calling features
Close is described as 'a very expensive platform, especially if you want calling features.' Growth plan starts at $99/user/month, and Scale at $139/user/month. Add-ons like AI Call Assistant cost $50/month plus $0.02/minute usage fees. Small startups find it difficult to afford, particularly when only using basic lead management.
Limited customization - no custom features
Users express frustration with limited customization options in Close. The platform 'won't prioritize custom features for you, so if you need anything custom done, it's recommended to go somewhere else.' This impacts workflows and limits adaptability to specific business needs.
Limited integrations with popular platforms
Close doesn't connect with platforms like WhatsApp or Facebook Messenger. Users criticize the limited integrations which makes it difficult to connect everything smoothly and affects team workflow. Teams seeking social media integration, document management, or campaign management features often look elsewhere.
Support responds with templates, slow to help
Users complain that support responds with templates instead of taking problems seriously. Response times are sometimes too long. This is particularly frustrating when dealing with bugs from new feature updates that significantly impact productivity.
AI notes sometimes inaccurate
The AI notes feature sometimes picks up content that users heard entirely differently. This inaccuracy in automated call transcription can lead to misunderstandings and require manual correction, reducing the time-saving benefit of the feature.
Cannot cancel trial without contacting support
It's impossible to cancel a trial within the first 14 days without connecting with support. Users describe this as 'very shady dark UX.' This forces engagement with sales/support even for users who decide the product isn't right for them.
Regret Patterns
Common reasons users regret choosing Close.
New lead-page update destroyed productivity
Users who were productive with the old interface found that Close's forced new lead-page update caused significant workflow disruption. Crucial functions went missing, bugs appeared, and loading times increased. Reverting wasn't an option, leaving users stuck with a worse experience.
Add-on costs made total price much higher than expected
Teams signed up attracted by base pricing, only to discover essential features like AI Call Assistant require additional $50/month plus per-minute charges. Outbound calling minutes, premium numbers, and other add-ons inflated the actual cost well beyond advertised pricing.
Couldn't customize to fit specific workflow
After implementation, teams discovered Close won't prioritize custom features. Their specific workflow needs couldn't be accommodated, requiring workarounds or accepting limitations. The realization that flexibility isn't available came after committing to the platform.
Missing integrations blocked planned workflow
Teams planned to integrate Close with messaging platforms (WhatsApp, Messenger) or other tools, only to find limited integration options. The expected seamless workflow required manual workarounds or additional tools, reducing efficiency gains.
Trial cancellation required support interaction
Users who decided during the trial that Close wasn't right for them couldn't self-serve cancel. Being forced to contact support to cancel a trial felt manipulative and left a negative impression of the company's practices.
Outgrew Close but migration was complex
Growing companies that needed enterprise features or deeper customization found migrating away from Close to be complex. Data export and rebuilding workflows in a new CRM required significant effort, creating lock-in regret.
When Close Breaks Down
Specific scenarios where Close fails or underperforms.
Business requires custom workflow adaptations
When unique business processes need CRM customization, Close's inflexibility surfaces. The platform won't build custom features for individual customers, leaving teams stuck with workarounds or considering more flexible alternatives like Salesforce.
Call volume creates unsustainable costs
As calling volume increases, the AI Call Assistant's per-minute charges ($0.02/minute) accumulate. High-volume teams may find monthly costs spiral beyond budget, particularly when combined with other usage-based charges.
Company expands beyond pure sales focus
When the business needs full customer lifecycle management including post-sale support, renewals, and customer success, Close's sales-focused design becomes limiting. Teams need supplementary tools or a more comprehensive platform.
Critical bugs during important sales periods
When bugs from new updates impact productivity during crucial sales periods, and support responds with templates rather than fixes, revenue is affected. The 2025 lead-page issues exemplify how platform changes can harm users without recourse.
Team grows and needs enterprise controls
Growing teams need custom roles, advanced permissions, and governance features only available on the Enterprise tier ($139/user). The jump from Growth to Enterprise pricing for access controls can strain budgets.
Team needs WhatsApp/Messenger for sales
When sales processes evolve to include WhatsApp or Facebook Messenger communication, Close's lack of integration becomes a dealbreaker. Teams either maintain disconnected communication channels or start looking for alternatives that support modern messaging.