try_or_bye

// troubleshooting guide · cockroachdb

How to Cancel or Downgrade CockroachDB Cloud

Status
Ongoing
platforms:
CockroachDB Cloud
updated:
November 15, 2026
reports:
4
Method
how we research
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RUNBOOK · cockroachdb/cancel4 FIXES

// quick answer

To stop CockroachDB Cloud billing, back up your data, delete clusters in the Cloud Console, then cancel any marketplace subscription or committed contract. Deleting a cluster is permanent.

Most likely fix: Export your data

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Export your data

    1. 01Take a full backup or export tables to cloud storage
    2. 02Test a restore into your target database
    Did this fix it?

  2. FIX 2Delete clusters

    1. 01Cloud Console > Clusters > select cluster > Action > Delete cluster
    2. 02Deleting is permanent; billing is by the minute so charges stop at deletion
    Did this fix it?

  3. FIX 3Cancel the contract or marketplace plan

    1. 01Committed-use or annual contracts: contact your Cockroach Labs account rep before renewal
    2. 02AWS/GCP/Azure marketplace: cancel the subscription in the marketplace console
    Did this fix it?

  4. FIX 4Downgrade instead

    1. 01Reduce vCPUs or move from Mission Critical to Standard where your plan allows it
    2. 02Self-hosted Enterprise Free is the no-cost route if you are under $10M revenue
    Did this fix it?

Symptoms

Want to stop billing, delete a cluster, move to another database or avoid renewal.

Why it happens

  • C-01Moving to PostgreSQL, Aurora or another database
  • C-02Costs too high or no longer needing multi-region
  • C-03Free trial ending (clusters pause, then deleted after 30 days without payment method)

// this guide also covers

  • cancel cockroachdb
  • cockroachdb cancel subscription
  • delete cockroachdb cluster
  • cockroachdb downgrade
  • cockroachdb refund

Still not working?

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