D-ID Problems & Issues
Real user-reported problems, complaints, and limitations for D-ID. Based on analysis of 15 signals.
Overall score: 52/100
Issues by Category
Video generation and lip-sync completely off
Video generation and lip-sync are completely off, even for short 17-second videos. The core value proposition - realistic talking avatars - fails to deliver. Users report spending hours trying to get acceptable results.
Uploaded videos don't work as instructed
Users upload videos exactly as instructed, but none of them work. The platform fails to process user content despite following documentation. Technical support provides no helpful response.
Features advertised are beta versions that don't work
The features advertised are often beta versions that don't work. Marketing promises capabilities the platform cannot deliver. Users feel misled about actual product functionality.
Platform doesn't work in Firefox, broken in Chrome
The system is completely useless in Firefox, with nothing functioning properly even in Google Chrome. Cross-browser compatibility issues force users to troubleshoot instead of create content.
Images incorrectly flagged as celebrities
Users encounter issues uploading images for avatars, with the system incorrectly flagging personal photos as 'celebrities.' This false positive blocks legitimate use of personal images.
Completely lacking transparency on features
The platform is completely lacking in transparency, especially regarding avatars and various settings. Features are frustratingly unclear with little to no guidance provided. Users waste time figuring out undocumented limitations.
AI voice sunsetting without notice
Users encountered problems with sunsetting of some AI voices, with voices becoming unavailable for periods of time. Reliance on specific voices for consistent content is disrupted without warning.
Auto-renewal traps with no refund policy
Membership auto-renews and customer service refers users to a 15-page agreement where fine print states auto-renewed memberships will not be refunded. Users report being charged for services they tried to cancel, with no recourse.
$5.99/month only gives 10 minutes with watermark
The $5.99/month Lite plan only provides 10 minutes of video with a D-ID watermark. An hour of video costs $300 and still includes a watermark. The 'budget' pricing is misleading when actual usage costs are calculated.
$108/month to unlock essential features
D-ID constantly pushes customers to pay more by locking essential features behind an extra $108 per month. The low entry price is deceptive when real functionality requires significant upgrades.
Charged multiple times due to system errors
Users report being charged multiple times due to system errors when creating videos. Billing issues compound with poor support response, leaving users paying for errors they didn't cause.
Customer support practically nonexistent
Customer support is described as 'practically nonexistent.' Users report getting no helpful response from support. Service is disorganized and unprofessional. The customer support button is broken and doesn't function on the platform.
Promised refunds never delivered
Support initially promised to resolve errors and issue refunds, but then failed to follow through and stopped responding to emails. Users left without recourse after spending money on broken features.
Avatars stuck at 99%, crash, or don't process
When attempting to create a custom agent or avatar, the platform makes it nearly impossible to create a usable avatar. It gets stuck at 99%, crashes, or just doesn't process. This fundamental feature failure blocks users from core functionality.
Rendering takes extremely long time
Rendering time is a common complaint, with users noting that rendering can take quite a long time. This slows production and makes the platform impractical for time-sensitive projects.
Regret Patterns
Common reasons users regret choosing D-ID.
Avatars won't process after paying
After subscribing, users discover avatar creation gets stuck at 99%, crashes, or doesn't process at all. The core feature is broken. Support is unresponsive. Money spent on functionality that doesn't work.
Lip-sync quality far below expectations
Users expecting realistic talking avatars discover lip-sync is 'completely off' even for short clips. The output looks unprofessional. Better alternatives cost more but actually work.
Discovered watermark persists at $300/month
Users who upgraded expecting to remove watermarks discover even the $300/month Advanced plan has 'generic AI watermark.' Only Enterprise can customize (not remove) watermarks. Professional use blocked at all accessible tiers.
Auto-renewal charged with no refund option
After attempting to cancel, users found they were still charged. Fine print in 15-page agreement states no refunds on auto-renewals. Support ignores requests. Money lost to policy hidden in terms.
Support never responded to issues
When encountering broken features, support button doesn't work. Emails are ignored. Promised refunds never arrive. Users left with paid subscription and no working product.
$5.99 plan only gives 10 minutes
The headline $5.99/month price attracts users, but they discover it only provides 10 minutes of watermarked video. Real usage requires expensive upgrades. The budget positioning is misleading.
When D-ID Breaks Down
Specific scenarios where D-ID fails or underperforms.
Custom avatar creation needed
Platform makes custom avatar creation 'nearly impossible.' Avatars stuck at 99%, crash, or don't process. The core differentiating feature doesn't work reliably. Users cannot create personalized content.
Professional-quality output required
Lip-sync is 'completely off' even for short videos. Watermarks appear on all plans up to $300/month. Browser compatibility issues cause crashes. Output doesn't meet professional standards.
Support needed for issues
Support button broken on platform. Emails ignored. Promised refunds never delivered. 15-page agreement hides no-refund policy. Users have no recourse when things go wrong.
Budget needs exceed 10 minutes
The $5.99 Lite plan only provides 10 watermarked minutes. Real production needs require Pro ($50) or Advanced ($300), both still with watermarks. True cost is much higher than entry price suggests.
Trying to cancel subscription
Auto-renewal with no-refund policy in fine print. Users charged after attempting to cancel. Support unresponsive to cancellation requests. Billing continues despite efforts to stop.
Enterprise compliance required
Lacks SOC 2, HIPAA, and other enterprise certifications. Smaller company ($48M funding) vs established competitors. Not mature enough for organizations with compliance requirements.