Dashlane Problems & Issues
Real user-reported problems, complaints, and limitations for Dashlane. Based on analysis of 14 signals.
Overall score: 54/100
Issues by Category
Dashlane free plan discontinued - what happened to my passwords?
Dashlane moved all Free users to a Premium trial on August 5, 2025 and ended the Free plan on September 16, 2025. After that, former free users could no longer add, edit, copy or view their data, only export it, and the window to export or upgrade ran until September 16, 2026. Many long-time free users left for Bitwarden or NordPass.
Dashlane charged me after I cancelled - refund refused
Many Trustpilot reviews (June-September 2026) describe auto-renewal charges they did not expect, cancellations that did not stop billing, and refunds refused after the 30-day window. Dashlane only guarantees a full refund within 30 days of purchase; app-store purchases must be cancelled with Apple or Google.
Why is Dashlane so expensive? Annual-only billing
Premium is advertised as $4.99/month but billed annually ($59.88 upfront), and Friends & Family is $89.88/year. Reviewers note there is no month-to-month option and that Dashlane costs more than Bitwarden, NordPass or Proton Pass for the same core job.
Dashlane price increase pushes long-time users away
Trustpilot reviews from August to October 2026 repeatedly mention sharp renewal price increases for long-time subscribers, and switch write-ups cite Premium's cost as the main reason for moving to Bitwarden. Some third-party pricing pages note introductory prices that renew higher.
Business seats not reduced when users are removed
A business admin reported on Trustpilot (September 2026) that removing users did not lower billed seats at renewal. Business pricing was also restructured in March 2026: the $11 Omnix bundle was split into Password Management ($8/user/month) and Credential Protection ($4/user/month).
Dashlane keeps logging me out and asking for the master password
Users report repeated forced logins and the extension logging out each time the browser closes, especially in Brave and Firefox. Workarounds include changing extension options or reinstalling, but there is no official fix for every browser.
No Dashlane desktop app for Windows anymore
Dashlane replaced its desktop app with the web app and browser extensions; reviews in 2026 list no native app for Windows or Linux. Users who preferred a standalone app, or who browse in unsupported browsers, lost a way to use their vault.
Dashlane sharing is clunky for families
Former users describe Dashlane sharing as item-by-item, where the recipient has to accept every shared login, rather than shared vaults. Trustpilot reviewers also report sharing that doesn't work reliably.
Features differ between Dashlane apps
Security.org found that passkey creation isn't visible in the Mac or Android apps, Secure Notes are limited to the extension and Mac app, and the password generator isn't in the web app. Some Password Health links to change passwords were outdated.
Forgot Dashlane master password - data can be lost
Dashlane never stores the master password, so it cannot reset it for you. Without a recovery key, biometric recovery or admin recovery set up in advance, the only option is resetting the account, which erases the vault.
Dashlane accounts suspended after May 2026 brute-force attack
On May 31, 2026 attackers tried to brute-force 2FA to register new devices on Dashlane accounts. Dashlane automatically locked targeted accounts, so many users got suspension emails or couldn't log in. Dashlane says its internal systems were not breached, but attackers downloaded encrypted vault copies of fewer than 20 personal users; the investigation closed June 4, 2026.
Can't reach a human at Dashlane support - only a chatbot
The most frequent complaint in recent Trustpilot reviews (Aug-Oct 2026): users get an automated bot, can't escalate to a person, or are routed to the wrong language or region. Dashlane's own help pages point locked-out users to 'Chat with bot'. Security.org notes support requires a paid subscription.
Dashlane autofill not working on some sites
Autofill problems are the most-cited con on G2 (58 reviews mention them), and Trustpilot users report failures on Mac and false-positive form detection. Dashlane's own blog lists sites that block page changes, wrong saved URLs and the 'Only autofill on exact URL' option as common causes.
Dashlane Android autofill unreliable
Switchers to Bitwarden cite unreliable Dashlane autofill on Android. Dashlane's own help suggests copying and pasting from the app when Android autofill fails, and notes business admins can pause autofill for specific sites.
Regret Patterns
Common reasons users regret choosing Dashlane.
Free user locked out of their own vault
Long-time free users found they could no longer view or copy passwords after September 16, 2025 and had to export or pay.
Surprise renewal charge
Users forget the annual auto-renewal and get charged; refunds are refused after the 30-day window.
Stuck with a support bot
When something goes wrong with billing or login, users can't reach a human and give up or dispute the charge.
Renewal price jump
Long-time subscribers see a much higher renewal price and compare it with cheaper alternatives.
Locked out without a recovery key
Users who never set up a recovery method forget the master password and must reset the account, losing every saved password.
Autofill friction adds up
Repeated autofill misses and forced logins make users question paying a premium price.
When Dashlane Breaks Down
Specific scenarios where Dashlane fails or underperforms.
Sites with multi-step or custom login forms
Dashlane may not show the 'D' icon or may autofill the wrong field; manual copy from the extension is the fallback.
Logging in on a new device
Dashlane emails a verification code to the contact address, which can differ from the login email; codes going to spam or an old inbox lock users out.
Browsers that clear data on exit
Brave and Firefox setups that clear cookies on close can log the extension out every time.
Mass attack on accounts
During the May 2026 brute-force campaign, Dashlane's automatic protections suspended accounts and blocked logins for legitimate users.
Cancelling through the wrong channel
Subscriptions bought through Apple or Google can't be cancelled in Dashlane, so charges continue.
Business teams shrinking
Removing users may not reduce billed seats at renewal, per a business admin's review.