DigitalOcean Account Locked or Verification Required

How to fix it

Try these in order — the most common fix is first.

1. 1. Answer the verification request

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   1. Check the account email (and spam) for a "Verify your account" message or an automatically created ticket
   2. Reply from the same address with the information asked for and keep the ticket number
   Did this fix it? Yes No

2. 2. Contact support

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   1. Open a ticket from the Control Panel support page, or email support if the panel is locked
   2. State the account email, what you were doing and which resources are affected
   3. Expect delays: community reports range from hours to several days
   Did this fix it? Yes No

3. 3. Rule out billing causes

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   1. Open Billing and check for a failed charge or past-due balance
   2. PayPal accounts are verified with a small prepayment
   3. Pay the balance, then turn Droplets back on manually in the control panel
   Did this fix it? Yes No

4. 4. Lost 2FA or device verification

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   1. Disable 2FA with backup codes, SMS or an authenticator app
   2. Turn on 2FA or Google/GitHub SSO to stop repeated device verification prompts
   Did this fix it? Yes No

5. 5. Protect yourself

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   1. Keep off-site backups and DNS outside DigitalOcean
   2. Do not rely on a new account for production on day one
   Did this fix it? Yes No

Symptoms

Login redirects to a verification or locked page, or servers are blocked with a message about account review.

Why it happens

• New account or new payment method flagged by automated fraud screening
• Payment failed or the account is past due
• Identity or billing details could not be verified
• Terms or abuse flag from account activity
• Device verification prompt on a new browser

This guide also covers

• digitalocean account locked
• digitalocean account disabled
• digitalocean verify your account
• digitalocean account suspended

Other DigitalOcean errors

• DigitalOcean Droplet SSH Permission Denied (publickey)
• DigitalOcean Droplet SSH Connection Refused or Timed Out
• DigitalOcean Droplet 502 Bad Gateway (Nginx)
• DigitalOcean Droplet Out of Memory (OOM Killer)
• DigitalOcean App Platform Build Failed
• DigitalOcean App Platform Deploy Failed or 502 After Deploy
• DigitalOcean Unexpected Bill: Charged for Deleted or Powered-Off Droplets
• DigitalOcean Droplet Locked Out: Reset Root Password and Recovery Console