Enpass Problems & Issues
Real user-reported problems, complaints, and limitations for Enpass. Based on analysis of 10 signals.
Overall score: 64/100
Issues by Category
Enpass free plan limited to 25 items on mobile
The pricing page lists Free as 1 account, up to 25 items and 1 vault. Third-party reviews say the 25-item cap applies to the mobile apps while the desktop apps are unlimited, but the official page does not make that split clear.
Enpass lifetime license no longer sold
A forum thread reports the pricing page now shows only a subscription option for new buyers, and a German press article described a 3-year purchase replacing the lifetime license. Existing lifetime holders keep access per the vendor, but some report trouble with older licenses.
Subscription bought in app store is hard to move or cancel
Purchases made through Apple or Google must be managed and refunded there; Enpass cannot cancel them. Users ask how to move a subscription from iOS to Android and a few felt pushed into buying after hitting the free limit.
Enpass not syncing between devices
The largest cluster of threads on the official Enpass forum is sync failure: a spinner that never finishes, sync that stops without notice, and new entries on desktop that never show on mobile even though sync reports success. It affects iCloud, OneDrive, Dropbox, Google Drive and WebDAV alike.
Sync error: password of data on OneDrive or Dropbox is required
After the master password is changed on one device, other devices keep asking for the password of the cloud copy and sync stops. Several users report the error coming back after a fix, and some threads stay unresolved.
Enpass browser extension not connecting or autofilling
G2 reviewers and forum users describe the extension losing its link to the desktop app, needing a browser restart or a reinstall, and autofill stopping on sites that used to work. Reinstalling often helps only temporarily.
Enpass autofill not working on iPhone and Android
Forum threads report iOS autofill failing in some apps or on updated sites, opening the wrong vault, or working in only a fraction of cases, and Android autofill depending on the Autofill Service and Accessibility settings. Staff sometimes say a patch is coming without confirming a release.
Enpass licence and login problems keep coming back
A long-time Capterra reviewer reports licence and logging issues that re-appear repeatedly. G2 comparison data scores Enpass support at 8.6 against 9.1 for 1Password.
Enpass has no cloud of its own
A Capterra reviewer notes there is no Enpass-hosted sync and a learning curve to set up your own cloud. That is the privacy selling point, but it also means every sync problem involves a third-party cloud account.
Imported entries do not autofill
Users report that entries saved manually or imported with wrong field types do not autofill until the fields are changed to Username and Password by hand.
Regret Patterns
Common reasons users regret choosing Enpass.
Sync breaks after changing the master password
Other devices keep asking for the old cloud password and stop syncing.
Hit the 25-item limit on mobile
The free mobile app stops at 25 items, which pushes users to pay.
Extension drops connection repeatedly
Reinstalling helps only temporarily.
Own-cloud setup harder than expected
Users expected hosted sync and instead manage cloud permissions and conflicts.
Lifetime buyers find no equivalent for new users
New buyers cannot get the lifetime option older users had.
When Enpass Breaks Down
Specific scenarios where Enpass fails or underperforms.
Changing the master password with several devices
Devices that still hold the old password fail to sync.
Syncing through iCloud on Windows
Users report a never-ending sync spinner.
Using Enpass in several browsers
Extension connection to the desktop app drops and autofill stops.
Filling logins in third-party iPhone apps
Some apps do not receive credentials from the AutoFill provider.
Importing from another manager
Wrong field types prevent autofill until fixed by hand.