How to Cancel Fastly Account

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel the account

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   1. Deactivate all services, then delete them
   2. If you bought managed certificates, deactivate TLS and delete the TLS domains
   3. If you uploaded your own certificates, delete them and remove their private keys
   4. Go to Account > Company settings and click Cancel Account
   5. Enter your account password and click Confirm and Cancel
   Did this fix it? Yes No

2. 2. If you cannot cancel

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   1. You may have active contractual obligations: contact your customer success manager
   2. Final billing questions: billing@fastly.com. You are billed for charges accrued through the cancellation day
   3. Remove or change your DNS CNAMEs that point to Fastly
   4. To reactivate later, contact Fastly support
   Did this fix it? Yes No

Symptoms

Cancel Account is unavailable or you are unsure what to delete before closing your Fastly account.

Why it happens

• Active services or TLS domains still exist
• You are not the owner or a superuser
• Active contract obligations apply

This guide also covers

• cancel fastly
• fastly cancel account
• delete fastly account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Cloudflare Subscription (Pro, Business, Add-ons) (Cloudflare)

Other Fastly errors

• Fastly Error: Unknown Domain
• Fastly 503 Backend Read Error / Connection Timeout
• Fastly Purge Not Working (Old Content Still Served)
• Fastly TLS Certificate Stuck Pending or Not Provisioning
• Fastly Origin TLS Errors: Hostname Mismatch, Unable to Verify Certificate
• Fastly Not Caching: Always X-Cache MISS
• Fastly Serves Wrong Content or Denies Requests From Origin (Override Host)