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Complete pricing breakdown for Fireflies.ai including all plans, hidden costs, and limitations.
Pricing score: 45/100
User limit: 1 user
Storage: 800 minutes
User limit: Per user
Storage: 8,000 minutes
User limit: Per user
Storage: 8,000 minutes
User limit: Per user
Storage: Unlimited
User limit: Per user
Storage: Unlimited
User limit: Per user
Storage: Unlimited
Users report cancel buttons being greyed out, forcing multiple support contacts resulting in unwanted charges. One user signed up for a free trial but was charged for 5 users on a Business plan at $179/month - described as impossible to query or refund. Others were charged after deleting accounts.
The free plan's 800 minutes is tied to a confusing 'credits' system that varies by signup method - website gives 3 credits, mobile app gives 10. Credits are consumed for summaries and transcription, making actual usage far more limited than advertised. Storage limit of 800 minutes adds another constraint.
Users report that 'Unlimited AI summaries' in Pro plan don't work due to design flaws. Meaningful analytics appear to be treated as additional paid layer rather than included in Pro. Marketing is misleading about 'unlimited' features - storage and AI credits run out faster than expected.
Users find Fireflies expensive especially with unclear costs and additional charges for features. Some note competitors or integrated options like Zoom's native transcription offer similar features at lower prices. Pro at $10/month seems reasonable until hidden limits appear.