How to Cancel or Delete Your Gitpod / Ona Account and Organization

How to fix it

Try these in order — the most common fix is first.

1. 1. Stop billing

   Copy steps
   1. Open Settings > Billing and use the Stripe portal to manage the subscription and download invoices
   2. Email billing@gitpod.io if the subscription does not appear
   Did this fix it? Yes No

2. 2. Delete a self-hosted runner

   Copy steps
   1. Settings > Runners, choose Delete from the runner menu
   2. Wait for Pending deletion to finish
   3. Delete the CloudFormation stack (AWS) or run terraform destroy (GCP)
   4. Check for leftover EC2/EBS or Compute Engine resources to avoid charges
   Did this fix it? Yes No

3. 3. Delete an organization

   Copy steps
   1. Organization delete is permanent and removes all data; it is exposed through the API with a bearer token
   2. Download or push anything you need first
   Did this fix it? Yes No

Symptoms

You want to stop paying, remove a self-hosted runner, or delete an organization.

Why it happens

• No documented in-app cancel flow for Core in the docs we read
• Runner deletion leaves cloud resources behind
• Deleting an organization removes all its data

This guide also covers

• cancel gitpod subscription
• delete gitpod account
• cancel ona
• gitpod refund

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Delete a Codespace and Stop Codespaces Billing (GitHub Codespaces)
• How to Cancel Bolt.new (StackBlitz) Subscription (StackBlitz)

Other Gitpod errors

• Gitpod Classic Shutdown: How to Migrate to Ona Before October 15
• Gitpod / Ona Environment Disappeared or Deleted: Archive and Auto-Delete Explained
• Ona (Gitpod) Credits Running Out: How OCUs Are Used
• Gitpod Classic Billing: Usage Limit Reached, Credits and Invoices
• Ona AWS Runner Failed: ROLLBACK_COMPLETE and ECS Circuit Breaker Errors
• Ona Environment Fails: AWS account policy blocks ssm:SendCommand
• Ona Environment Starts Then Stops in Seconds (Custom CA Bundle)
• Ona GCP Runner Not Connected: Terraform, Health Check and Zone Resource Errors