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Gitpod Classic JetBrains Gateway Not Working or Workspace Won't Start

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Workaround available Chrome, Firefox, JetBrains, VS Code Updated November 14, 2026How we research

Quick answer

Update JetBrains Gateway and the Gitpod plugin first. If a workspace will not start with unsynced data, download the workspace from the dashboard to recover it.

Most likely fix: Update and collect logs

How to fix it

Try these in order — the most common fix is first.

  1. 1. Update and collect logs

    1. Update JetBrains Gateway and the Gitpod plugin
    2. Help > Collect Logs and Diagnostic Data
    3. Send logs to troubleshooting@gitpod.io, not publicly
    Did this fix it?

  2. 2. ClearURLs

    1. Disable ETag filtering in ClearURLs settings
    Did this fix it?

  3. 3. Recover data

    1. Go to gitpod.io/workspaces
    2. Download the workspace
    3. Extract with tar -xf <filename> (7-Zip on Windows)
    Did this fix it?

Symptoms

JetBrains Client fails to open, VS Code shows missing theme or Gitpod button (ClearURLs), or a workspace will not start.

Why it happens

  • Outdated Gateway or plugin
  • ClearURLs browser extension blocks workspace initialization
  • Unsynced data in a workspace that fails to start

This guide also covers

  • gitpod jetbrains gateway not working
  • gitpod workspace not starting
  • gitpod clearurls

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