HeyGen Pricing & Free Plan Limits
Complete pricing breakdown for HeyGen including all plans, hidden costs, and limitations.
Pricing score: 30/100
Is HeyGen free?
Yes — the Free plan costs nothing. Paid plans start at $29.00/month (Creator).
Free plan limits
- Users: 1 user
- Storage: 3 videos/month
- 3 videos total, watermarked, limited avatars, no commercial use
Watch out: Not enough to test platform properly - essentially demo only
Plans & Pricing
User limit: 1 user
Storage: 3 videos/month
User limit: Unlimited
Storage: Custom
User limit: 1 user
Storage: 200 credits/month
User limit: 1 user
Storage: Limited credits
User limit: Team (2+ seats)
Storage: More credits
Pricing Issues Reported by Users
Unlimited plan bait-and-switch to 120 minutes
Users who subscribed to 'unlimited' translation plans had their minutes reduced overnight to 120 minutes/month without communication or explanation. Support claimed 'they had to change it' with no willingness to find solutions. This mid-subscription change affects users who planned based on unlimited promises.
Credits exhausted after 7 videos in 18 hours
HeyGen switched to a credit-based system (200 credits/minutes per month) without prior notice. One user who subscribed expecting unlimited usage exhausted credits after generating 7 short videos (less than 17 minutes total) within 18 hours. The credit burn rate is far higher than expected.
$30/month plans billed as $119 with no warning
Users report supposed $30/month plans being billed as $119/month with no warning. HeyGen is described as 'rife with hidden fees.' Unexpected pricing changes mid-subscription and confusing 'unlimited' terminology are common complaints across review platforms.
Avatar IV limited to 5 minutes despite Creator plan
Users who subscribed to Creator plan for 'unlimited video generation' discover Avatar IV (the best avatars) is limited to just 5 minutes per month. This limit is buried several pages down the pricing page. The most advertised feature isn't actually unlimited.