InVision Problems & Issues

InVision discontinued all design collaboration services on December 31, 2024. All prototypes, Freehands, specs, boards, DSM, and assets were deleted. Users had to migrate to alternatives like Figma or Miro before the deadline.

InVision didn't offer native bulk export functionality. Users had to export prototypes one by one or rely on third-party tools like OutVision. The 4GB file size limit for exports added further complications for large projects.

InVision's Freehand whiteboarding tool was acquired by Miro in fall 2023, but the original version was discontinued along with InVision. While some Freehand features were integrated into Miro, users lost access to their existing work.

InVision couldn't compete with Figma's all-in-one, browser-based real-time collaboration. While InVision required switching between design tools like Sketch and the InVision prototype, Figma offered seamless design, prototyping, and collaboration in one place - making InVision's workflow feel fragmented and outdated.

Users consistently reported stuttering, freezing, and lag when working with large or complex prototypes. Performance issues were especially severe on mobile devices and when scrolling through prototypes with many screens.

InVision Studio was released as a Sketch competitor but lacked the ability to create interactions within components - a core function needed for most design mockups. Users abandoned the tool due to missing essential features.

The InVision mobile app lacked editing capabilities, Apple Pencil support, and had frequent crashes. The iPad app was just an upscaled iPhone version with limited professional tools. Users reported crashes when viewing profiles or prototypes.

When designers added screenshots, they didn't reflect the actual design. When developers referenced InVision, the design had changed and no longer matched the original scope, causing arguments and confusion between team members.

Users found it time-consuming and unintuitive to navigate through prototypes. Clicking through flows required backtracking to the main menu, and managing projects with multiple boards and animations became increasingly difficult.

Users expressed frustration with the image upload feature, citing lag, inefficiency, and disorganization. Managing large files was challenging, and compatibility problems with certain file types added to the frustration.

The free version limited users to a single prototype, making it essentially useless for real work. Full collaboration features required the most expensive plan. Pricing was especially problematic for freelancers and small companies.

Only design teams had paid seats with full access to all design versions, while development teams only had access via sharable links. The cost 'sneaked up' on users with too many reviewers, making budgeting difficult.

InVision's billing structure made it hard to leave if you decided to use other tools. The removal of a 'pause subscription' option forced loyal customers to either spend at least $264 annually or lose all their prototypes and work.

Users reported inability to upload projects and assets from InVision Studio after multiple attempts. Syncing between tools was unreliable, causing lost work and workflow disruptions that led many teams to abandon the platform entirely.

Users reported sending multiple support requests without receiving responses. Some bugs, like issues with expanding/collapsing groups in prototypes, persisted for over a year despite repeated reports, affecting entire UX teams.