Jira Pricing
Complete pricing breakdown for Jira including all plans, hidden costs, and limitations.
Pricing score: 52/100
Plans & Pricing
- Backlog, list, board, timeline, calendar and summary views
- Unlimited projects and tasks
- 150 automation steps per month (whole site)
- Community support
User limit: Up to 10 users
Storage: 2 GB
- Everything in Premium
- Up to 150 sites
- 1,000 automation steps per user per month
- 150 Rovo credits per user per month
- Advanced admin controls and security
- Multi-region data residency
- 24/7 support for all issues
- 99.95% uptime SLA
User limit: Up to 100,000 users per site
Storage: Unlimited
- User roles and permissions
- 400 automation steps per user per month
- Rovo Search, Chat and Agents (25 Rovo credits per user per month)
- Local business hours support
User limit: Up to 100,000 users per site
Storage: 250 GB
- Everything in Standard
- Cross-team planning and dependency management
- 750 automation steps per user per month
- 70 Rovo credits per user per month
- 24/7 support for critical issues
- 99.9% uptime SLA
User limit: Up to 100,000 users per site
Storage: Unlimited
Pricing Issues Reported by Users
Free tier hard-capped at 10 users with sudden billing
On Jira's free plan, you are capped at exactly 10 users. If you hire your 11th employee or add a freelancer, you are forced to start paying for ALL users immediately. Unlike competitors like Linear (unlimited free users), this creates sudden billing spikes for growing startups.
Marketplace apps add significant hidden costs
Many essential features require paid third-party apps from the Atlassian Marketplace. Time tracking, advanced reporting, and integrations often need additional licenses. Total cost of ownership increases significantly beyond base subscription when accounting for plugins, training, and admin time.
Automation limits: rules throttled after monthly cap
Jira automation is metered: Free gets 150 automation steps per month for the whole site, Standard 400 steps per user, Premium 750 and Enterprise 1,000. Since Atlassian ended unlimited single-project rules in late 2023, admins report rules being throttled and having to upgrade to Premium to keep workflows running; users have asked for incremental top-ups on Standard instead.
Jira Standard price went up to $8.48 per user
Atlassian's official pricing page now lists Jira Standard at $8.48 per user per month (previously $8.15) and Premium at $15.56. Every licensed user is billed whether or not they log in, so the increase compounds for large sites and is on top of any marketplace app costs.
Rovo AI credits run out quickly
Rovo AI is bundled in paid plans but limited by pooled monthly credits (25 per user on Standard, 70 on Premium, 150 on Enterprise); Free has no Rovo. Community complaints focus on confusing credit-based pricing, agent questions consuming several credits each, and planned overage charges.