Loom Pricing
Complete pricing breakdown for Loom including all plans, hidden costs, and limitations.
Pricing score: 50/100
Plans & Pricing
User limit: 1 user
Storage: 100 videos accessible
User limit: Unlimited
Storage: Unlimited
User limit: Per user
Storage: Unlimited videos
User limit: Per user
Storage: Unlimited videos
Pricing Issues Reported by Users
Free plan severely limited - only 5 minutes and 100 videos
The free Starter plan only allows 5-minute recordings and access to only 100 videos. This is significantly more restrictive than competitors. Users are pushed to paid plans quickly, with Business starting at $15/user/month.
Atlassian billing uses fixed tiers - small teams overpay
On Atlassian.com purchases, billing uses fixed user-tiers (50, 100, 250) with no monthly option, so small teams often overpay for unused seats. Coupons from Loom.com don't apply to Atlassian purchases.
Rigid refund policy with no flexibility on renewals
Users report a rigid refund policy with zero flexibility on renewals. Some mention unexpected charges or difficulties canceling subscriptions. This has led to frustration among users who expected better customer experience.