How to Cancel Zilliz Cloud (Milvus) Subscription
Quick answer
Drop or suspend clusters from Cluster Details; Zilliz docs do not describe a refund policy on the pages we read.
Most likely fix: Suspend a Dedicated cluster
How to fix it
Try these in order — the most common fix is first.
1. Suspend a Dedicated cluster
- Open Cluster Details > Actions > Suspend, type the cluster name
- Only storage charges apply while suspended (Zilliz docs)
Did this fix it?2. Drop a cluster
- Cluster Details > Actions > Drop and confirm
- Restore from the recycle bin within 30 days
Did this fix it?3. Marketplace subscribers
- Manage the subscription in AWS, Google Cloud or Azure; invoices come from them
Did this fix it?4. Check billing
- Payment order: credits, Advance Pay, then card or marketplace
- Cancellation and refund terms were not found on the Zilliz docs pages we read; ask Zilliz support
Did this fix it?
Symptoms
You want to stop Zilliz Cloud charges.
Why it happens
- Dedicated clusters bill while running
- Suspended Dedicated clusters still pay storage
This guide also covers
- cancel zilliz cloud
- zilliz cloud refund
- delete zilliz cluster
Still not working?
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