NordPass Problems & Issues
Real user-reported problems, complaints, and limitations for NordPass. Based on analysis of 14 signals.
Overall score: 66/100
Issues by Category
NordPass browser extension says to open the desktop app first
Users on Firefox, Opera and Chrome report the extension stays locked or shows 'open the NordPass app first' even when the desktop app is running and unlocked. Support usually asks for app and extension versions.
NordPass extension is a lighter version of the desktop app
Clicking Password Health or Data Breach Scanner in the extension sends you to the desktop app, and the breach scanner is Premium only.
NordPass Family plan has no shared folders
One review notes family plans lack shared folders, which matters for households that want a joint vault.
NordPass auto-renewal charged me and I did not get a renewal email
Trustpilot reviewers describe being charged for another year with no renewal notice they could see, some calling auto-renewal a trap. At least one got a refund after contacting support.
NordPass free plan only allows one active session
On the free plan you can install the apps on many devices but only one stays signed in, so logging in on a second device logs out the first. Reviewers often point to Bitwarden's free tier as the better deal for multi-device use.
NordPass renewal price is higher than the introductory price
Review sites say NordPass gets expensive once the introductory deal ends. Prices shown on the plans page are promotional multi-year rates and subscriptions renew automatically.
NordPass autofill not working or missing fields
Reddit and Firefox add-on reviews describe autofill that lags for weeks, misses fields on some sites or breaks after a browser update. Conflicts with other extensions such as Dark Reader were also reported.
NordPass not syncing between devices
Reviews mention sync problems and the need to log out and back in or force-quit the app before changes appear on other devices.
NordPass keeps logging me out and asking for the master password
Trustpilot reviewers and review-site roundups repeatedly mention frequent logouts and repeated master password prompts, on both desktop and mobile. It is one of the most common day-to-day annoyances.
Why is NordPass so slow? Edge and Firefox extension slowdown
One r/NordPass user measured about a 20% drop in the Edge Speedometer score with the extension on, and Firefox add-on reviews say Firefox flagged the extension as slowing the browser. The desktop app on M1 Macs is also called slow.
NordPass cancellation and refund friction
ITPro says auto-renewal is not easy to cancel and the chatbot could not answer renewal questions until a human took over. Review-site complaints mention refund requests going unanswered. Support is also praised by other Trustpilot reviewers.
Forgot NordPass master password and lost the recovery code
NordPass is zero-knowledge, so with neither the master password nor the 24-symbol recovery code the only option is an account reset that permanently erases the vault.
Importing passwords into NordPass leaves website fields empty
Imports are CSV-only through the web vault, and one reviewer found that website fields were not populated after importing another manager's file. A Reddit user leaving NordPass also called migration poor.
NordPass autofill suggestions not showing on iPhone or Android
NordPass states that autofill is not enabled by default on mobile and the keyboard suggestion strip may not appear until NordPass is chosen as the autofill provider and other providers such as Google are disabled.
Regret Patterns
Common reasons users regret choosing NordPass.
Charged again at renewal
Users buy a cheap multi-year deal, miss the renewal, and are charged the higher regular price.
Free plan signs devices out
People start on free, then discover only one device stays signed in.
Constant master password prompts
Daily logouts and re-entry become tiring.
Lost recovery code
Forgetting both the master password and the recovery code erases the vault.
Messy import
Imported items lack website fields so autofill does not work.
When NordPass Breaks Down
Specific scenarios where NordPass fails or underperforms.
Browser extension with desktop app closed
Extension shows 'open the NordPass app first' or stays locked.
Edge or Firefox with many extensions
Slowdown and autofill conflicts reported.
Second device on the free plan
Logging in elsewhere signs out the first device.
Mobile without autofill enabled
No suggestions appear until NordPass is set as the autofill provider.
Renewal after a promotional term
Regular price applies and auto-renews.
Moving to another manager
Imports are CSV-only through the web vault.