Notion Custom Agents Paused or Out of Credits
Quick answer
Custom Agents and premium models run on Notion credits. When credits are used up or a limit is hit they pause until credits reset or an owner adds more.
Most likely fix: Check credit balance
How to fix it
Try these in order — the most common fix is first.
1. Check credit balance
- Settings > Notion AI > Credits (owners/admins)
- See balances and reset dates
Did this fix it?2. Raise limits or buy credits
- Settings > Notion AI > Credits
- Set default or custom limits for members, groups and agents
Did this fix it?3. Check model controls
- Settings > Notion AI > Controls
- Make sure the provider and model are allowed
Did this fix it?4. Check your plan
- Custom Agents are switched off, not deleted, if you downgrade to Free or Plus
Did this fix it?
Symptoms
Custom Agents stop running, show paused, or members cannot select a model.
Why it happens
- Workspace out of Notion credits
- Per-member, group or agent credit limit
- Owner restricted models or providers
- Workspace downgraded to Free or Plus (agents switched off)
This guide also covers
- notion custom agents paused
- notion credits ran out
- notion ai credits
Still not working?
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