Oyster Onboarding Stuck or Not Moving

How to fix it

Try these in order — the most common fix is first.

1. 1. Check both sides are complete

   Copy steps
   1. Employer: submit the hiring form
   2. Team member: finish the onboarding details
   3. Contracts are generated only after both
   Did this fix it? Yes No

2. 2. Verify agreements

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   1. Employer must verify the agreements first
   2. Then Oyster shares final versions and starts signing
   Did this fix it? Yes No

3. 3. Find the DocuSign emails

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   1. Search inbox and spam for DocuSign
   2. Ask Oyster to resend the signature request
   Did this fix it? Yes No

4. 4. Contact Oyster

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   1. Check the availability grid for your country
   2. Submit a ticket with the team member name and hire date
   Did this fix it? Yes No

Symptoms

Status stays on onboarding; contract not sent; profile not activated.

Why it happens

• Employer has not submitted the hiring form
• Team member has not finished their details
• Agreements not yet verified by the employer
• DocuSign signature requests unsigned or in spam
• E-signature not yet live in that country

This guide also covers

• oyster onboarding stuck
• oyster hr contract not sent
• oyster team member onboarding

Other Oyster HR errors

• Oyster Contractor Payment Delayed
• Oyster Employee Salary Not Received or Late
• Oyster Payslip Not Showing or Hard to Find
• Oyster Contract Signing Not Working (DocuSign)
• Oyster Login Problem: Reset Password or Lost 2FA
• Oyster Expense Reimbursement Not Paid
• How to Cancel Oyster HR
• Oyster Payroll Wrong Amount or Missing Pay