// troubleshooting guide · penpot
Penpot Freezing: Page Not Responding
- Status
- Ongoing
- platforms:
- Web
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · penpot/freezing-not-responding3 FIXES
// quick answer
Penpot can freeze on long text blocks or big files. Shorten text, split files and use Chrome.
Most likely fix: Reduce what the editor must render
How to fix it
// try these in order, the most common fix is first
FIX 1Reduce what the editor must render
- 01Split long text into several shorter text layers
- 02Move work to a new page
- 03Hide or remove heavy effects
Did this fix it?FIX 2Reset the browser session
- 01Reload the tab and reopen the file
- 02Use Chrome with other tabs closed
- 03Try an incognito window to rule out extensions
Did this fix it?FIX 3Report it with a file
- 01Export a minimal .penpot file
- 02Post it in community.penpot.app with browser and version
Did this fix it?
Symptoms
The tab shows 'This page is not responding' or the editor locks.
Why it happens
- C-01Very long text in one text layer
- C-02Large files
- C-03Browser memory pressure
- C-04Version-specific bugs
// this guide also covers
- penpot freezes
- penpot page not responding
- penpot crashes
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