// troubleshooting guide · penpot

Penpot Freezing: Page Not Responding

Status
Ongoing
platforms:
Web
updated:
November 15, 2026
reports:
3
Method
how we research
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RUNBOOK · penpot/freezing-not-responding3 FIXES

// quick answer

Penpot can freeze on long text blocks or big files. Shorten text, split files and use Chrome.

Most likely fix: Reduce what the editor must render

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Reduce what the editor must render

    1. 01Split long text into several shorter text layers
    2. 02Move work to a new page
    3. 03Hide or remove heavy effects
    Did this fix it?
  2. FIX 2Reset the browser session

    1. 01Reload the tab and reopen the file
    2. 02Use Chrome with other tabs closed
    3. 03Try an incognito window to rule out extensions
    Did this fix it?
  3. FIX 3Report it with a file

    1. 01Export a minimal .penpot file
    2. 02Post it in community.penpot.app with browser and version
    Did this fix it?

Symptoms

The tab shows 'This page is not responding' or the editor locks.

Why it happens

  • C-01Very long text in one text layer
  • C-02Large files
  • C-03Browser memory pressure
  • C-04Version-specific bugs

// this guide also covers

  • penpot freezes
  • penpot page not responding
  • penpot crashes

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