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Complete pricing breakdown for Perplexity including all plans, hidden costs, and limitations.
Pricing score: 45/100
User limit: 1 user
Storage: Limited
User limit: Unlimited
Storage: N/A
User limit: 1 student/educator
Storage: Same as Pro
User limit: 1 user
Storage: File uploads included
User limit: Per seat
Storage: Team storage
User limit: Per seat
Storage: Enhanced storage
Trustpilot reviews (1.6/5 average) report widespread billing issues. Users charged twice within 12 days for Enterprise Max ($811 + $725). Cancellation requests ignored, cards charged after cancellation. Refunds rarely honored despite policies claiming otherwise.
Users report Perplexity cut Deep Research usage by 97% after marketing 'unlimited deep research' to Pro subscribers. Unannounced changes to plan limits and false advertising regarding file uploads. Paying users felt deceived.
Terms state subscription payments are non-refundable with no partial credits. Refund window is unreasonably short. When billing issues occur, customers have little recourse. Company discretion on refunds rarely exercised in favor of users.
Enterprise Max costs $325/seat/month ($3,250/year annually). For large teams, costs escalate rapidly. Despite premium pricing, support and features don't match expectations. Some question value vs competitors.