How to Cancel PhpStorm Subscription (and Refund)

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a personal subscription

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   1. Sign in at account.jetbrains.com
   2. Open the subscription and click Cancel subscription, then confirm
   3. The licence keeps working until the end of the paid period; it will not renew
   4. If you only want to stop the renewal but keep payment reminders, turn off automatic renewal instead
   Did this fix it? Yes No

2. 2. Cancel an organization subscription

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   1. An organization admin opens JetBrains Console
   2. Go to Licensing | Licenses and cancel the commercial subscription
   3. It stays active to the end of the billing period
   Did this fix it? Yes No

3. 3. Ask for a refund

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   1. Cancelling does not refund automatically; request a refund from JetBrains sales support within the eligible period
   2. Requests are reviewed individually at JetBrains discretion
   3. EU consumers have a 14-day right of withdrawal for electronic purchases per JetBrains EU commitment document
   Did this fix it? Yes No

4. 4. Know what you keep

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   1. Perpetual fallback licence applies to eligible subscriptions after 12 months of continuous payment; check the terms for your plan
   2. Cancelling and letting it expire loses any continuity discount
   Did this fix it? Yes No

Symptoms

You want to stop paying for PhpStorm or the whole JetBrains subscription, or you were charged after the renewal date.

Why it happens

• Auto-renewal is on by default for subscriptions
• Cancelling is separate from requesting a refund
• Organization licences are managed by an admin, not by the seat holder
• Cancelling an old subscription loses the continuity discount

This guide also covers

• cancel phpstorm subscription
• phpstorm refund
• cancel jetbrains subscription
• jetbrains refund

The same problem in other apps

All billing, cancellation & refunds guides →

• Sublime Text Refund and Cancel: How to Get Your Money Back (Sublime Text)
• How to Cancel IntelliJ IDEA Subscription (JetBrains IntelliJ)

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