Remote Problems & Issues

Remote charges $599/employee/month (annual) or $699/month (monthly billing). For a 10-person global team, that's $72,000-84,000/year just in management fees. Competitors like Deel offer similar services, and some users find Remote's pricing hard to justify.

While Remote claims transparent pricing, FX fees can add up especially in high-volatility markets. The Remote FX rate varies over time and per currency pair. Payment processing fees may apply beyond core service costs, and currency conversion costs may not be included in base price.

Remote claims local expertise but users report local 'experts' who completely misunderstand regulations. One user in the Netherlands reported mistakes that cost thousands of Euros. A European company faced 20,000+ Euro penalties after Remote mishandled statutory allowances in France.

Users report support is painfully slow with queries taking ages to be resolved. Not being able to reach people by phone is cumbersome. The support chat feels like dealing with untrained amateurs according to some reviews. Complex issues drag through generic support channels.

Remote only offers chat support, which users find cumbersome for complex issues. Simple issues take longer to resolve. Any ticket can take days to solve. For urgent payroll or compliance issues, this lack of phone support is frustrating.

Employees in countries like Brazil and India report delayed salaries due to payroll processing errors. Payments that used to be immediate now take a couple of days to be reflected. This impacts employee morale and trust in the platform.

One user reported an employee received a different visa than requested, requiring months of emails and calls to resolve. The same employee wasn't enrolled in social security properly despite taxes being withheld. Critical compliance failures.

Users report unexpected charges including double deductions for benefits. Remote is very unforgiving of payment delays and will freeze accounts, but they also make billing mistakes that create financial headaches for customers.

Users report sloppy document generation, missing tax documents, and payslips without names. One former employee reported incorrect figures in final pay that caused serious complications with their personal tax return.

Employees report difficulties with onboarding that resulted in working without benefits or having to sign contracts with unanswered questions. Some said their dedicated support person disappeared with no one able to help. Contract generation described as sloppy with missing documents.

Several users have cited difficulties navigating employee terminations through Remote, causing delays and complications. The complexity of international termination rules combined with support delays makes this process painful.

While employees can upload documents, log hours, and request PTO, the platform lacks compliance guardrails. When onboarding glitches, payroll errors, or verification bugs occur, delays can be costly. HR features feel basic compared to dedicated HR platforms.

Users report problems adding certain bank accounts, such as Bangladeshi bank accounts or Payoneer accounts. SEPA Direct Debits in Europe don't always go through. Payment infrastructure in some regions described as immature.