Sentry Alert Emails Not Received

How to fix it

Try these in order — the most common fix is first.

1. 1. Check status

   1. Open status.sentry.io for email or Slack incidents
   Did this fix it? Yes No

2. 2. Fix recipients

   Copy steps
   1. Edit the alert rule and change 'Send to' from Issue Owner to a Team or Member
   2. Check your own notification settings include the delivery method
   Did this fix it? Yes No

3. 3. Self-hosted

   Copy steps
   1. Inspect worker logs and queues
   2. Send a test email from the admin mail page
   Did this fix it? Yes No

Symptoms

Issues appear in Sentry but no email or Slack message arrives.

Why it happens

• Alert rule sends to 'Issue owner' with nobody assigned
• Slack not selected as a delivery method
• Sentry email or Slack delivery incident
• Self-hosted: worker queue or mail config problem

This guide also covers

• sentry alerts not working
• sentry not sending emails
• sentry slack alerts not arriving

Other Sentry errors

• Sentry Source Maps Not Working
• Sentry Events Not Showing Up
• Sentry Blocked by Ad Blockers (Tunnel Fix)
• Sentry Quota Exceeded: What Happens and How to Fix It
• Sentry Too Many Alerts and Noisy Errors
• Sentry Self-Hosted Upgrade Failed
• Sentry Next.js Not Sending Events
• Sentry Spans and Performance Quota Running Out