How to Cancel Sketch Subscription (and Mac-only Licence)

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a subscription as Workspace Admin

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   1. Log in to the Sketch web app as an Admin
   2. Click the Switch Workspace icon at the top left of the sidebar and confirm the right Workspace is showing
   3. Click the Settings icon at the top of the left sidebar, then Billing
   4. Click Cancel Subscription and confirm
   5. Note the end date shown in the confirmation: you keep access until then
   Did this fix it? Yes No

2. 2. Cancel during the 30-day trial

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   1. If you added billing details at sign-up, cancel from Settings > Billing before the trial ends to avoid a charge
   2. If you added no billing details, the trial simply ends on its end date, or you can delete the Workspace
   Did this fix it? Yes No

3. 3. Mac-only licence: nothing to cancel

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   1. The licence is a one-time purchase of $120 per seat that includes one year of updates
   2. It keeps working after that year, but you need to renew to get newer versions
   3. Within 30 days of the first purchase you can ask support for a full refund
   Did this fix it? Yes No

4. 4. Get a refund

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   1. Annual subscription and Mac-only licence: full refund within 30 days of the initial purchase; monthly billing is not refundable
   2. Contact Sketch support with the invoice number and last four digits of the card
   3. Subscriptions: write from the Workspace Owner email
   4. Renewals and additional seats are not refundable
   Did this fix it? Yes No

5. 5. After you cancel

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   1. Documents turn read-only and can be downloaded for up to 90 days
   2. The Workspace and documents are permanently deleted 90 days after cancellation
   3. You can reactivate within 90 days via support, unless you deleted the Workspace manually
   4. Do not delete the Workspace before downloading your files
   Did this fix it? Yes No

Symptoms

You want to stop being charged for Sketch, or you cannot find the cancel button.

Why it happens

• Only Admins see the Cancel Subscription option
• The Workspace is billed through a different Admin email
• Trial without billing details ends on its own, so there is no cancel button
• Mac-only licence is not a subscription

This guide also covers

• cancel sketch subscription
• sketch refund
• how to cancel sketch trial
• sketch mac-only license cancel

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Figma Subscription (Figma)

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• Why Is Sketch So Slow or Lagging?
• Sketch File Won't Open: Couldn't Load Data
• Sketch Missing Fonts Warning
• Sketch Library Not Updating or Syncing
• Sketch Can't Sign In or Licence Not Working
• Why Can't I Update Sketch?
• Sketch EPS Import Not Working