Sourcegraph Cody Sign-In Error: Authentication Failed or Signed Out on Restart

How to fix it

Try these in order — the most common fix is first.

1. 1. Reset stored credentials

   Copy steps
   1. Close the editor
   2. On macOS delete the vscodesourcegraph.cody-ai entry in Keychain Access
   3. Reopen and sign in; for repeated sign-outs see VS Code's keychain troubleshooting docs
   Did this fix it? Yes No

2. 2. Sign-in hangs on Linux or Windows

   Copy steps
   1. Temporary workaround from Sourcegraph's docs: set NODE_TLS_REJECT_UNAUTHORIZED to 0 and restart VS Code
   2. This disables certificate checks, so use it only briefly and ask your admin first
   Did this fix it? Yes No

3. 3. Check the account

   Copy steps
   1. Sign out and back in with the correct account or instance URL
   2. Confirm Cody is enabled for your account and your email is verified
   Did this fix it? Yes No

Symptoms

Authentication failed, sign-in hangs, a 403 or upgrade prompt, or Cody signs you out every time the editor restarts.

Why it happens

• Keychain issue in VS Code
• TLS certificate problems behind corporate proxies
• Wrong account (free vs company instance)
• Account not enabled for Cody or email not verified

This guide also covers

• sourcegraph cody authentication failed
• cody sign in not working
• cody signed out every restart

The same problem in other apps

All login, account & activation guides →

• GitHub Copilot Sign-In Loop or Authorization Failed (GitHub Copilot)
• Tabnine Sign-In Timed Out After 5 Minutes (Tabnine)

Other Sourcegraph errors

• Sourcegraph Cody Free and Pro Discontinued: What Happened and What to Do
• Sourcegraph Cody Not Working in VS Code
• Sourcegraph Cody Not Working in JetBrains (IntelliJ, Android Studio)
• Sourcegraph Cody Rate Limit or Usage Limit Reached
• Sourcegraph Search Not Finding Results
• Sourcegraph Repository Not Cloning or Not Updating
• Sourcegraph Search Slow or Timing Out (Zoekt Crash Loop)
• Sourcegraph Upgrade Failed: Dirty Database Migration Error