Sync.com Pricing & Free Plan Limits
Complete pricing breakdown for Sync.com including all plans, hidden costs, and limitations.
Pricing score: 50/100
Is Sync.com free?
Yes — the Free plan costs nothing. Paid plans start at $8.00/month (Teams 1TB).
The free plan includes
- End-to-end encryption
- Desktop and mobile apps
- Password-protected share links
- About 30 days of file history
Free plan limits
- Users: 1.0
- Storage: 5 GB
- 5 GB storage, short file history, no Microsoft Office previews in the web panel, no read-only team shared folders, link expiry and download limits are paid features
Watch out: Paid accounts can't be downgraded back to Free later; cancelling a paid plan closes the account and deletes its data
Plans & Pricing
- End-to-end encryption
- Desktop and mobile apps
- Password-protected share links
- About 30 days of file history
User limit: 1.0
Storage: 5 GB
- Admin console
- Team shared folders
- 180-day file history
- File requests
- Activity logs
Storage: 1 TB per user
- Admin console
- Team shared folders
- 180-day file history
- File requests
- Activity logs
Storage: 1 TB per user
- 365-day file history
- Custom branding
- Role-based access control
- 2FA enforcement
- Admin role delegation
Storage: 2 TB per user
- 1 TB storage
- Advanced sharing
- 90-day file history
- Unlimited data transfer
- Priority email support
User limit: 1.0
Storage: 1 TB
- 365-day file history
- Custom branding
- Role-based access control
- 2FA enforcement
- Admin role delegation
Storage: 2 TB per user
- Everything in Teams 2TB
- VIP response time
- Scheduled phone support
Storage: 10 TB per user
- 1 TB storage
- Advanced sharing
- 90-day file history
- Unlimited data transfer
- Priority email support
User limit: 1.0
Storage: 1 TB
- Everything in Teams 2TB
- VIP response time
- Scheduled phone support
Storage: 10 TB per user
- 5 TB storage
- Custom branding
- HIPAA compliance
- 180-day file history
- Advanced sharing
User limit: 1.0
Storage: 5 TB
- 5 TB storage
- Custom branding
- HIPAA compliance
- 180-day file history
- Advanced sharing
User limit: 1.0
Storage: 5 TB
- Unlimited storage
- 365-day file history and recovery
- Advanced sharing
User limit: 1.0
Storage: Unlimited
- Unlimited storage
- 365-day file history and recovery
- Advanced sharing
User limit: 1.0
Storage: Unlimited
Pricing Issues Reported by Users
Sync.com auto-renewed and won't refund
Trustpilot reviewers repeatedly describe being charged for a yearly renewal they meant to cancel, sometimes by hours, and being refused a refund. Sync's policy confirms the 30-day money-back guarantee covers only new purchases, not renewals or upgrades, and there's no refund for unused time if you cancel mid-term.
Sync.com intro discount ends: renewals cost more
The pricing page shows plans at 25% off for the first year; the plan then renews at the regular price (for example Personal 1TB goes from $9 to $12 a month on annual billing). Reviews list the renewal price as one of the main reasons people leave.
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