Synthesia Pricing & Free Plan Limits
Complete pricing breakdown for Synthesia including all plans, hidden costs, and limitations.
Pricing score: 45/100
Is Synthesia free?
Yes — the Basic (Free) plan costs nothing. Paid plans start at $18.00/month (Starter).
Free plan limits
- Users: 1 user
- Storage: Limited
- 3 min/month total, only 9 avatars, watermarked, no downloads
Watch out: Very limited - essentially a trial. No commercial use rights.
Plans & Pricing
User limit: 1 user
Storage: Limited
User limit: Unlimited
Storage: Custom
User limit: Varies
Storage: Based on purchase
User limit: 1 user
Storage: 10 minutes video/month
User limit: 1 user
Storage: 360 minutes video/year
Pricing Issues Reported by Users
Strict no-refund policy even for immediate issues
Despite using the platform for only two days, Synthesia refuses refunds citing their strict no-refund policy. Users requesting refunds within the stated 15-day consumer refund period report being refused. Support agents refuse to transfer to supervisors. Customers lose money without receiving working service.
Credits don't roll over month to month
Video credits expire monthly with no carryover. For consultants and teams with variable workloads, this creates waste during slow months. If credits could bank even for two months, it would fit better with how consultants actually work. The system isn't designed for fluctuating production schedules.
Enterprise pricing escalates with seats and workspaces
The platform is expensive for big teams, with costs escalating significantly when adding seats and workspaces. API access requires higher-cost plans. Enterprise contracts involve custom pricing that often surprises organizations after initial quotes.