Workday Account Locked
Quick answer
Workday locks an account after several wrong password attempts. Reports range from 30 minutes to an hour depending on the employer, and only your administrator or recruiter can unlock it sooner.
Most likely fix: Wait and retry once
How to fix it
Try these in order — the most common fix is first.
1. Wait and retry once
- Reports describe a lock of about 30 minutes to one hour after 5-6 failed attempts; employer settings differ
- Do not keep retrying during the lock, it can extend the problem
Did this fix it?2. Reset the password once the lock ends
- Choose Forgot Password and open the email link promptly
Did this fix it?3. Ask the employer to unlock it
- Employees: contact the IT help desk or HR
- Applicants: email the recruiter or the careers site support contact and ask them to unlock or re-trigger a reset
Did this fix it?4. Use only one account
- Candidates report problems when several accounts exist for the same company; use a single email for each employer
Did this fix it?
Symptoms
You see a message that you may have entered the wrong email or password or that your account might be locked.
Why it happens
- Repeated incorrect password attempts
- Multiple candidate accounts for the same employer
- Employer-specific lock durations
This guide also covers
- workday account locked
- workday locked out
- workday account locked how long
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