- Pick it if you are:
- Creatives working with large files; Teams needing many third-party integrations
- Top complaint:
- Dropbox customer support is hard to reach
- Price:
- Free plan, paid from $11.99/mo
- Pick it if you are:
- Privacy-focused individuals; Therapists, clinics and other HIPAA-covered practices
- Top complaint:
- Why is Sync.com so slow? Uploads and downloads crawl
- Price:
- Free plan, paid from $8/mo
Score Comparison
Signals Comparison
Dropbox
- Dropbox free plan is only 2GB(7/10)
- Why is Dropbox so expensive? Plus is $11.99/month unless you prepay a year(7/10)
- Dropbox team plans went back up to $15 and $24 per user in January 2026(6/10)
- Shared folders count against your Dropbox storage(7/10)
Sync.com
- Sync.com auto-renewed and won't refund(7/10)
- Sync.com intro discount ends: renewals cost more(6/10)
Dropbox
- Dropbox Basic limited to 3 devices(6/10)
- Dropbox moved to ~/Library/CloudStorage on Mac (File Provider)(7/10)
Sync.com
- Cancelling Sync.com deletes your files (no downgrade to free)(8/10)
- Sync.com web panel slow and freezes(5/10)
Dropbox
- Dropbox cancellation and refund problems(8/10)
- Dropbox customer support is hard to reach(8/10)
Sync.com
- Sync.com support is slow and email-based(6/10)
Dropbox
- Dropbox stuck on syncing or indexing(7/10)
- Dropbox using high CPU and RAM with many files(6/10)
Sync.com
- Why is Sync.com so slow? Uploads and downloads crawl(8/10)
- No block-level sync: small edits re-upload the whole file(6/10)
Dropbox
- Dropbox creates conflicted copies and duplicate folders(6/10)
- Dropbox lost my files - reports of missing or corrupted files(9/10)
Sync.com
- Sync.com not syncing or stuck on indexing(7/10)
- 'Your Sync folder is unexpectedly empty' error(6/10)
Dropbox
- Dropbox shut down Dropbox Passwords and the Paper mobile apps(6/10)
- Problems with Dropbox for Business: admins can't see device sync status(6/10)
Sync.com
- No Sync.com Linux app(6/10)
- Few integrations and no Office editing in the browser(5/10)
Dropbox
- No zero-knowledge encryption on personal plans(6/10)
Sync.com
- Forgot Sync.com password: you may lose access to everything(9/10)
Dropbox
No signals
Sync.com
- Sync.com camera upload not working in the background(5/10)
Pricing Comparison
Dropbox
Users: 1 user
Storage: 2GB
Limits: Max 3 linked devices; no live chat support; tiny storage compared with Google Drive (15GB) or OneDrive (5GB)
Users: 1 user
Storage: 2TB
Limits: Single user; only 30 days of version history; no live chat
Users: 1 user
Storage: 2TB
Limits: Single user
Users: 1+ users (per user)
Storage: Starts at 3TB for the team
Limits: No SSO, no tiered admin roles, no phone support
Users: 3+ users (per user)
Storage: Starts at 15TB for the team
Limits: 3-user minimum
Users: Custom
Storage: Custom
Limits: Sales process required
Sync.com
Users: 1.0
Storage: 5 GB
Limits: 5 GB storage, short file history, no Microsoft Office previews in the web panel, no read-only team shared folders, link expiry and download limits are paid features
Users: 1.0
Storage: 1 TB
Limits: No custom branding, no HIPAA compliance
Users: 1.0
Storage: 1 TB
Limits: No custom branding, no HIPAA compliance
Users: 1.0
Storage: 5 TB
Limits: Single user, no admin console
Users: 1.0
Storage: 5 TB
Limits: Single user, no admin console
Users: 1.0
Storage: Unlimited
Limits: No custom branding, no HIPAA compliance
Users: 1.0
Storage: Unlimited
Limits: No custom branding, no HIPAA compliance
Storage: 1 TB per user
Limits: No custom branding, role-based access control or 2FA enforcement
Storage: 1 TB per user
Limits: No custom branding, role-based access control or 2FA enforcement
Storage: 2 TB per user
Limits: No phone support
Storage: 2 TB per user
Limits: No phone support
Storage: 10 TB per user
Storage: 10 TB per user
Feature Comparison
| Feature | Dropbox | Sync.com |
|---|---|---|
| Sync | ||
| Cross-platform sync Windows, Mac, Linux, iOS, Android | ||
| Block-level (delta) sync Whole file re-uploads on every change | ||
| Selective sync | ||
| Online-only files (CloudFiles) macOS 13+ and Windows 10+ | ||
| Security | ||
| Zero-knowledge end-to-end encryption All plans | ||
| Zero-knowledge encryption Not on personal plans; end-to-end encryption listed only on Advanced | ||
| Password manager Dropbox Passwords discontinued October 28, 2025 | ||
| Performance | ||
| Block-level sync Faster uploads for changed files | ||
| Sharing | ||
| File sharing links Password protection, expiration dates | ||
| Password-protected links | ||
| Backup | ||
| Version history 30 days (Plus), 180 days (Standard), 1 year (Advanced) | ||
| File recovery Restore deleted files | ||
| Storage | ||
| Smart Sync Online-only files to save local space | ||
| Mobile | ||
| Camera upload iOS and Android | ||
| Productivity | ||
| Paper (notes/docs) Paper mobile apps lost support in October 2025 | ||
| Built-in office suite Relies on integrations | ||
| Integrations | ||
| Third-party integrations Slack, Zoom, Adobe, etc. | ||
| Compliance | ||
| HIPAA compliance Solo and Teams plans | ||
| Platform | ||
| Mobile apps iOS and Android | ||
| Linux desktop app Available for Linux | ||
| Unlimited devices Paid plans only; Basic is limited to 3 devices | ||
| Collaboration | ||
| Online document editing | ||
| Real-time collaboration Via Microsoft 365/Google co-editing integrations; otherwise conflicted copies | ||
| Usability | ||
| Offline access Mark files for offline use | ||
| Support | ||
| Live chat support Email tickets; phone on Teams 10TB | ||
| Admin | ||
| Admin console (Business) Business plans only | ||
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