- Top complaint:
- Customer support is effectively non-existent
- Price:
- Free plan
- Pick it if you are:
- Ebook and template sellers with original work; Course creators with a small audience
- Top complaint:
- Payhip store closed or deleted without warning
- Price:
- Free plan, paid from $29/mo
Score Comparison
Signals Comparison
Gumroad
- 10% fee plus $0.50 per transaction is excessive(9/10)
- 30% fee for Discover marketplace sales(8/10)
- Withholds payouts and balances under $10(8/10)
- Gumroad fees are 10% + $0.50 per sale, 30% on Discover(6/10)
Payhip
- Payhip 5% fee on the free plan plus PayPal or Stripe fees(6/10)
- Payhip fee on VAT: you pay 5% of the tax too(5/10)
- Fees can still be charged after a refund(5/10)
Gumroad
- Customer support is effectively non-existent(10/10)
Payhip
- Payhip support is email only and some sellers get no reply(7/10)
- Payhip not available in every country(6/10)
- Refunds are handled by the seller, not Payhip(5/10)
Gumroad
- Accounts get suspended without explanation(10/10)
- Payment processing issues are common(7/10)
Payhip
- Payhip store closed or deleted without warning(9/10)
- Payhip bans PLR and resale-rights products(8/10)
- Stripe or PayPal freezes funds after a Payhip sale(8/10)
Gumroad
- No real protection for sellers against fraud(8/10)
Payhip
No signals
Gumroad
- Missing features compared to competitors(6/10)
- Limited storefront customization(5/10)
- Limited payout options by region(5/10)
- No proper affiliate marketing system(4/10)
Payhip
- Limited store design customization(5/10)
- Payhip checkout cannot be translated into every language(5/10)
- Payhip custom domain stuck connecting or on SSL(6/10)
Gumroad
No signals
Payhip
- Payhip PayPal not connecting or payments failing(7/10)
Gumroad
No signals
Payhip
- Payhip marketplace does not bring much traffic(5/10)
Pricing Comparison
Gumroad
Users: Unlimited
Storage: Unlimited
Limits: 10% + $0.50 per sale, 30% on Discover sales, limited storefront customization, balance held 30-45 days after a high-chargeback suspension
Users: Unlimited
Storage: Unlimited
Limits: 30% commission, Less control over customer relationship, Competing with other sellers
Payhip
Users: Unlimited products and revenue
Limits: 5% fee on every sale; no annual pricing; recurring billing needs Stripe and covers memberships, courses, coaching and bundles only
Users: Unlimited products and revenue
Limits: Still takes 2% per sale; monthly price only on the pricing page
Users: Unlimited products and revenue
Limits: $99/month regardless of sales
Feature Comparison
| Feature | Gumroad | Payhip |
|---|---|---|
| Pricing | ||
| No monthly fee Pay only per transaction | ||
| Low transaction fees 10% + $0.50 is high vs competitors | ||
| No monthly fee option 5% per sale on the free plan | ||
| Annual pricing Only monthly prices are listed | ||
| Products | ||
| Digital downloads Core functionality | ||
| Online courses | ||
| Memberships Recurring subscriptions | ||
| Physical products With shipping support | ||
| Coaching and bundles | ||
| Print on demand Integration available per help center | ||
| Compliance | ||
| Global tax handling Automatic tax remittance since 2025 | ||
| Merchant of record Seller assumes liability | ||
| Growth | ||
| Discover marketplace Additional traffic, but 30% fee | ||
| Marketing | ||
| Basic email marketing Simple customer emails | ||
| Affiliate system Basic affiliate features | ||
| Coupons and affiliates | ||
| Cart abandonment emails Off by default | ||
| Sales funnels Not available | ||
| Store | ||
| Custom domain A record for root domain, CNAME for subdomain; SSL automatic | ||
| Full checkout translation Unsupported languages cannot be translated | ||
| Support | ||
| Human customer support 1.4/5 Trustpilot, chatbot only | ||
| Phone support Email only | ||
| Tax | ||
| EU/UK VAT handling Automatic by default | ||
| US and Canadian sales tax Collection began July 1, 2026 | ||
| Reliability | ||
| Account security Suspensions without explanation | ||
| Security | ||
| Seller protection No real chargeback protection | ||
| Branding | ||
| Advanced customization Limited storefront options | ||
| Analytics | ||
| Advanced analytics Basic stats only | ||
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