Payhip Not Working? Common Errors & Fixes

If a Payhip download will not start, it is usually used-up download credits, an expired link, a browser extension or a missing email. Reset your download credits with your purchase email, try another browser, then email support.

Payhip emails a receipt with the download link from contact@payhip.com right after payment. If it is missing, check spam and Promotions, confirm the email used at checkout, and ask the seller or Payhip to resend it.

Payhip does not hold your money: it goes to your connected PayPal or Stripe account. A missing payout is usually a pending processor hold, the wrong account, or the net amount after fees.

Payhip fails to connect PayPal mainly when the account is unverified, has no linked bank or card, or you connect from a phone. Verify the account, link a funding source, use a desktop, then disconnect and reconnect under Payment Details.

Use an A record for a root domain or a CNAME for a subdomain, remove conflicting old records, and wait up to 24-48 hours. Payhip creates the SSL certificate automatically after DNS is correct.

Payhip cannot refund buyers. Buyers email the seller from the receipt or store contact page, and sellers issue the refund in their own PayPal or Stripe account, where it also appears in Payhip.

Payhip automatically collects and remits digital EU and UK VAT by default. Decide whether VAT is added on top or included in your price, because the included option cuts your payout.

Payhip can delete a store without prior notice, most often over PLR, copyright or malware concerns. Email contact@payhip.com for the specific reason and for buyer-refund and data details; reversals are not guaranteed.

To stop paying, downgrade to the free plan in Account > Settings > Billing & Invoices; to remove the account, use Login Settings > Account > Delete Account, which is permanent. Cancelling is not prorated, per a third-party guide.