How to Cancel Payhip Plan or Delete Your Account
Quick answer
To stop paying, downgrade to the free plan in Account > Settings > Billing & Invoices; to remove the account, use Login Settings > Account > Delete Account, which is permanent. Cancelling is not prorated, per a third-party guide.
Most likely fix: Cancel or downgrade a paid plan
How to fix it
Try these in order — the most common fix is first.
1. Cancel or downgrade a paid plan
- Open Account > Settings > Billing & Invoices
- Choose cancel or downgrade; you move to the free 5% plan and keep your store
- If you cannot find it, email contact@payhip.com
Did this fix it?2. Delete the account
- Open Login Settings > Account tab
- Click Delete Account and choose a reason
- Confirm; deletion is permanent and removes products, orders and customer data
Did this fix it?3. Before you leave
- Export order data and download product files
- Warn buyers and membership subscribers
- Settle open refunds because Payhip cannot process refunds on a deleted account
Did this fix it?
Symptoms
You want to stop the Plus or Pro charge or leave Payhip entirely.
Why it happens
- Plus ($29/mo) or Pro ($99/mo) billing renewing monthly
- Confusing downgrade with deleting the account
- Memberships or courses that still have active subscribers
This guide also covers
- cancel payhip
- payhip delete account
- payhip downgrade plan
- payhip subscription cancel
Still not working?
If Payhip keeps failing, you're not alone. See every Payhip problem users report or the alternatives people switch to.
Stop paying for features you don't use
Leaving Payhip? Get your own version instead.
We're a small team of developers who build custom software fast. Your own Payhip alternative with only the features your team uses: one price instead of per-seat fees, your data, on your domain. We move your data over. Or anything else: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. We build and run our own products too: booking platforms, games, learning apps. See our work
- Web apps & SaaS
- Mobile apps (iOS & Android)
- Games
- Desktop software
- AI tools & automations
- Internal tools & dashboards
- Client portals & booking
- Your own version of any tool
- ✓ Free 15-min call to scope it
- ✓ Price agreed up front
- ✓ Your data, your code
The same problem in other apps
All billing, cancellation & refunds guides →
- Gumroad Refund Request: How to Get a Refund (Gumroad)
- Lemon Squeezy Charge on My Card: What Is LEMSQZY* STORE? (Lemon Squeezy)
- What Is the Paddle.net Charge on My Card Statement? (Paddle)
- How to Cancel Shopify Subscription (and Close Your Store) (Shopify)
- How to Cancel WooCommerce Subscription or Extension (WooCommerce)