Payhip Payout Not Received or Payment Missing
Quick answer
Payhip does not hold your money: it goes to your connected PayPal or Stripe account. A missing payout is usually a pending processor hold, the wrong account, or the net amount after fees.
Most likely fix: Identify the processor
How to fix it
Try these in order — the most common fix is first.
1. Identify the processor
- Open the Customers page
- Check the order badge for Stripe, PayPal or another gateway
Did this fix it?2. Search the right account
- For PayPal, open View order details and copy the buyer's email to search PayPal
- Widen the date range and remove filters
- Check previously connected accounts
Did this fix it?3. Check status and fees
- If pending or on hold, wait; contact the processor if over 48 hours
- Compare against the net after Payhip and processor fees
Did this fix it?4. Contact support
- Email contact@payhip.com with your Payhip email, the buyer's email and a screenshot of the payment in your processor
Did this fix it?
Symptoms
A sale shows in Payhip but you cannot find the money in PayPal or Stripe.
Why it happens
- Searching the wrong PayPal or Stripe account
- Buyer used a different email in PayPal
- Transaction pending or on hold at the processor
- Processor account was switched or reconnected after the sale
- Deposit smaller than expected because of fees
- First payment delayed by PayPal approval or Stripe pending period
This guide also covers
- payhip payout not received
- payhip payment missing
- payhip stripe funds frozen
- payhip paypal payment pending
Still not working?
If Payhip keeps failing, you're not alone. See every Payhip problem users report or the alternatives people switch to.
Done fighting Payhip? Our small team builds your own Payhip alternative, or any software you need: web, mobile, games, desktop. Price agreed together.
Talk to us