Missing or Lost Data? How to Get It Back
Projects, files, notes or messages that disappeared, or changes that didn't save. 93 troubleshooting guides for 51 apps — what causes each error and the fixes that work, most likely first.
Video Editing
- CapCut Templates Not Showing (CapCut)
- CapCut Projects Disappeared (CapCut)
- Filmora Not Recognizing MP4 Files (Filmora)
- InShot Video Not Saving on iPhone (InShot)
- InShot 'Original File Is Missing' Draft Error (InShot)
- InShot Video Not Showing in Gallery (Android) (InShot)
- InShot Can't Load iCloud Videos (InShot)
- KineMaster Media Missing: Slanted Lines on Timeline (KineMaster)
- KineMaster Projects Disappeared (KineMaster)
- KineMaster Not Showing Videos From Gallery (KineMaster)
- LumaFusion Missing Media Error (LumaFusion)
- LumaFusion Projects Disappeared (LumaFusion)
- PowerDirector Features Missing After Update (PowerDirector)
- Splice Says a File or Asset Is Missing (Splice)
- Splice Can't Save Project (Splice)
- Splice iTunes Song Not Showing Up (Splice)
- Splice Lost All My Projects (After Uninstall or Delete) (Splice)
- VN Project Disappeared or Lost (VN Video Editor)
- VN Music Disappeared or 'Invalid Audio' (VN Video Editor)
- VN Black Screen or Missing Clips (VN Video Editor)
Note Taking
- Lost Anytype Recovery Phrase (Key) (Anytype)
- Bear Web Not Working (Sign-In or Missing Notes) (Bear)
- Bear Tags Missing From Sidebar (Bear)
- Bear Apple Notes Import Missing Content (Bear)
- Bear Notes Missing After Upgrade to Bear 2 (Bear)
- Capacities Notes Missing or Disappeared (Capacities)
- Capacities Apple Calendar (iCloud) Not Showing Events (Capacities)
- Craft Documents Missing or Disappeared (Craft)
- Craft Text Reverting or Disappearing (Craft)
- iA Writer Files Not Showing in Library (iA Writer)
- iA Writer Can't Save Documents on Mac (iA Writer)
- iA Writer Images Not Showing (iA Writer)
- iA Writer Lost or Overwritten Document (iA Writer)
- Logseq DB Import: Pages Empty or Missing (Logseq)
- Notion 'Cannot Save Changes' Error (Notion)
- Obsidian Images Not Showing in Notes (Obsidian)
- Reflect Calendar Events Not Showing (Reflect)
- Tana Import Stuck or Imported Notes Missing (Tana)
- Ulysses Sheets Disappeared or Missing (Ulysses)
Photo Editing
- Lightroom Presets Not Showing After Import (Adobe Lightroom)
- Lightroom Catalog Corrupted (Adobe Lightroom)
- Lightroom Photos Missing (Question Mark or Exclamation Mark) (Adobe Lightroom)
- Picsart Not Saving Photos or Videos (Picsart)
- Picsart Drafts Missing or Project Lost (Picsart)
- Pixelmator Pro PSD Layers Missing or Not Editable (Pixelmator Pro)
- Pixelmator Pro Warp Tool Missing (Pixelmator Pro)
- Pixelmator Pro Photos Extension Not Showing (Pixelmator Pro)
- Snapseed Not Saving Photos (Snapseed)
- Snapseed Edits Not Showing on Computer or Other Apps (Snapseed)
- Snapseed Tools and Filters Missing From Image (Snapseed)
- Snapseed Removes Location Data From Photos (Snapseed)
- VSCO Membership Not Showing After Purchase (VSCO)
- VSCO Photos Missing From Studio (VSCO)
Analytics
- Hotjar Heatmap Not Showing Data (Hotjar)
- Hotjar Recordings Blank or Missing CSS (Hotjar)
- Hotjar Survey Not Showing on Site (Hotjar)
- Plausible Custom Events and Goals Not Showing (Plausible Analytics)
- Plausible UTM Parameters and Referrers Not Showing (Plausible Analytics)
- Plausible Google Analytics Import Failed or Missing Data (Plausible Analytics)
- PostHog Events Not Showing Up (PostHog)
- PostHog Replay Broken: Missing CSS, Fonts or Blank Screen (PostHog)
- PostHog Pageviews Missing or Duplicated in Next.js (PostHog)
- PostHog Surveys Not Showing (PostHog)
Cloud Storage
- Box Drive Not Opening or Disappearing After Login (Box)
- Box Drive Not Showing in Finder on Mac (Box)
- Box Drive Offline: 'Make Available Offline' Missing or Not Working (Box)
- Dropbox Files Not Showing on Mac (File Provider) (Dropbox)
- Google Drive Files Missing (Google Drive)
- Deleting Files in OneDrive Deletes Them From My PC (OneDrive)
Project Management
- Asana Subtasks Not Showing in My Tasks (Asana)
- Jira Board Not Showing Issues (Jira)
- Linear Jira Import Missing Issues or Fields (Linear)
- Monday.com Mirror Column Not Showing Data (Monday.com)
- Monday.com Dashboard Not Showing Data (Monday.com)
- Trello Comments and Activity Missing on Cards (Trello)
Design
Password Manager
- 1Password Passkey Not Saving or Not Working (1Password)
- Keeper Passkeys Not Showing (Keeper)
- Proton Pass Not Saving Passwords (Proton Pass)
Automation
Task Management
Writing Tools
- Grammarly Extension Not Showing (Grammarly)
- Grammarly Desktop App Disappeared (Grammarly)
AI Chat
Employee Engagement
Noise Cancellation
Scheduling
- Acuity Scheduler Not Showing on Website (Acuity Scheduling)
Team Communication
- Webex Recording Not Showing (Webex)
Website Builder
Other kinds of errors
- Billing, cancellation & refunds (36)
- Plan limits, paywalls & watermarks (59)
- Export, render & quality loss (54)
- Sync failures (59)
- Crashes, freezes & blank screens (54)
- Audio, video & device problems (22)
- Notifications, reminders & messages not sending (18)
- AI & editing tools not working (27)
- Integrations, automations & extensions (43)
- Login, account & activation (31)
- Not loading, error messages & connection (110)
- Slow, laggy or resource-hungry (36)
- Storage, upload & download (16)