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Proton Pass Not Saving Passwords

Workaround available Chrome, Firefox, Edge, Brave, Safari Updated October 21, 2026

Quick answer

The save-login prompt sometimes doesn't appear or captures only the username or password. Turn off the browser's own password saving, keep the extension unlocked, and add the login manually when the prompt is missed.

Most likely fix: Disable the browser's password saving.

Symptoms

No 'save login' pop-up after signing in or creating an account, or a saved item that's missing the username or the password.

Why it happens

  • Browser's built-in password manager intercepts the save prompt
  • Extension locked when you submit the form
  • Multi-step or unusual sign-up forms the extension doesn't detect

How to fix it

Try these in order — the most common fix is first.

  1. 1. Disable the browser's password saving

    1. In your browser's settings, turn off offering to save passwords
    2. Disable other password manager extensions

  2. 2. Keep the extension unlocked before signing up

    1. Unlock Proton Pass before you submit a login or sign-up form
    2. Submit the form and wait for the save prompt

  3. 3. Add the login manually

    1. Open Proton Pass and create a new login item
    2. Paste the username, password and website URL
    3. Save it, then test autofill on the site

  4. 4. Update the extension

    1. Update Proton Pass from your browser's extension store
    2. Restart the browser

This guide also covers

  • proton pass not saving passwords
  • proton pass not asking to save password
  • proton pass save login prompt not showing

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